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Commonwealth Bank customers furious over outage: ‘Sick of it’

CBA said it was working to urgently fix the problem.

A composite image of a Commonwealth Bank branch and CBA error messages.
Commonwealth Bank said it was working to urgently get its services back online. (Source: Getty / Provided)

Commonwealth Bank (CBA) has apologised to customers who were unable to access their accounts this morning.

CBA took to social media to confirm some customers were unable to access their accounts.

“We are aware some customers are experiencing difficulties accessing some of our services and we are urgently investigating. We are sorry for the inconvenience and thank you for your patience,” the bank said.

As a result, CBA call centres have been overwhelmed with calls from frustrated customers unable to access their accounts through the app or online.

“Our call centres are experiencing high volumes of customer enquiries at the moment due to this incident and there are longer-than-usual wait times,” the bank said.

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‘Unacceptable’

Customers were quick to slam the bank for the outage, with many claiming their payments had been delayed.

“Still waiting on a transfer that should’ve been instant to clear into my account, it was done over 2 hours ago now!! Unacceptable from such a massive bank,” one customer said.

“What other bank does this? I’m wanting to change over because I’m sick of this happening,” another said.

“I can’t access my money and I’m now unable to purchase food for my family. [This is] truly unacceptable. I’ve been trying to access my account since 8am. I definitely expect some compensation from this inconvenience as this has caused many a great deal of stress,” one customer commented.

Services back online

Commonwealth Bank services came back online around 5pm AEST following the intermittent issues.

"We are very sorry for the inconvenience this has caused. We know how much customers depend on us and sincerely apologise to those who have been impacted today. We are grateful for your patience as we continue to bring services back online," CBA said.

CBA chief information officer Gavin Munro said: “We sincerely apologise to customers who experienced disruption to their banking services today. We know how much customers depend on us and are very sorry for the intermittent service issues experienced by many people today.”

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