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CommBank app crashes, leaving thousands stranded

Is the CommBank outage leaving you starving? Images: Getty, DownDetector, Twitter (Commonwealth Bank)

Commonwealth Bank customers were left stranded after the bank’s popular app went down around lunchtime on Thursday.

According to crash detection service DownDetector, customers across Australia began experiencing issues accessing their money via the app around 12:15pm AEST.

Image: DownDetector

Those who try to access the app will see an error message explaining the bank is experiencing “technical difficulties”.

Customers are also complaining that they can withdraw money but can’t leave deposits via an ATM.

CBA confirmed the outage on Twitter, saying: “We are currently experiencing an issue affecting some of our services. We are urgently investigating this and we’re sorry for any inconvenience caused. We will provide further updates here.”

It provided an update at 12:30pm confirming that ATMs and point-of-sale merchant terminals were back up and running, but problems with the CommBank app, NetBank, Cardless Cash and some in-branch and call centre services persist.

But customers have been left fuming, with some complaining that they have been unable to purchase lunch.

Others said the major bank should reimburse each customer with a $10 “downtime charge for all of our lunches today like how you charge us $10 everytime we overdraw”.

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