Commonwealth Bank customers were left stranded after the bank’s popular app went down around lunchtime on Thursday.
Related story: SCAM: CommBank customers targeted by $500 cardless cash hoax
According to crash detection service DownDetector, customers across Australia began experiencing issues accessing their money via the app around 12:15pm AEST.
Those who try to access the app will see an error message explaining the bank is experiencing “technical difficulties”.
Customers are also complaining that they can withdraw money but can’t leave deposits via an ATM.
CBA confirmed the outage on Twitter, saying: “We are currently experiencing an issue affecting some of our services. We are urgently investigating this and we’re sorry for any inconvenience caused. We will provide further updates here.”
We are currently experiencing an issue affecting some of our services. We are urgently investigating this and we’re sorry for any inconvenience caused. We will provide further updates here.— CommBank (@CommBank) October 17, 2019
It provided an update at 12:30pm confirming that ATMs and point-of-sale merchant terminals were back up and running, but problems with the CommBank app, NetBank, Cardless Cash and some in-branch and call centre services persist.
UPDATE 12:30PM: Our ATMs and Point-Of-Sale merchant terminals are available and working. The following services may be impacted:— CommBank (@CommBank) October 17, 2019
- Payments and BPAY services in CommBank app and NetBank
- Cardless Cash not available
- Some in-branch services
- Some call centre services
But customers have been left fuming, with some complaining that they have been unable to purchase lunch.
Others said the major bank should reimburse each customer with a $10 “downtime charge for all of our lunches today like how you charge us $10 everytime we overdraw”.
@CommBank Maybe you could reimburse every customer with a $10 downtime charge for all of our lunches today like how you charge us $10 everytime we overdraw— RJKSports (@RJKSports) October 17, 2019
I can’t transfer, and am going to get excess charges as a result. Could you please confirm there will be recomponse for this outage? It’s costing me money and I would like it back.— Evenya Determan (@DetermanEvenya) October 17, 2019
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