Yahoo Finance Banks apologise for ‘unacceptable’ outage as thousands of customers left in the lurch
Ubank, Bank Australia, Defence Bank, Beyond Bank, People’s Choice and P&N Bank were among those impacted by the major outage.
Multiple Australian banks have apologised to customers after an outage left thousands unable to access their accounts and pay their bills.
Banks, including Ubank, Bank Australia, Defence Bank, Beyond Bank, People’s Choice and P&N Bank, were hit with an outage on Thursday. Customers said they were unable to access their banking apps or make online transfers, including Osko payments.
Banks reported services were starting to return to normal from around 8:30pm. NAB-owned Ubank confirmed to customers that app and online banking services, including Osko payments, had fully returned this morning.
Do you have a story to share? Contact tamika.seeto@yahooinc.com
“Our team will continue to monitor closely,” Ubank told customers. "Again, we’re sorry for any inconvenience yesterday’s issue caused."
“Thanks for your patience as we've worked to resolve this issue with our technology partner, we're so sorry for the inconvenience and frustration this has caused,” Bank Australia told its customers.
RELATED
Commonwealth Bank randomly drops $1,200 prize into Aussie dad’s account
ANZ accused of restricting cash and cutting jobs as branches go 'cashless'
Westpac customers left ‘frustrated’ after being hit with another outage
The source of the problem appears to have been a network outage at Data Action, a software company that provides online banking services to many newer “challenger banks”, iTnews reported.
Data Action provides core banking and digital banking services to at least 17 challenger banks and covers around 2 million bank accounts and more than 1 million transfers a day.
Customers left frustrated
Customers have vented their frustration over the outage online, with some saying they had experienced online banking problems for more than a day.
One Ubank customer said they were planning to move their money out of the bank as soon as systems were restored. The bank is known for offering a competitive savings interest rate.
“It's been down for more than 24 hours now. If anyone had bills to pay, the overdue fees are going to add up more than any of the savings you would have made,” they said.
“Normally I'd be chill but the fact that they didn't send out an email informing or apologising about the outage is unacceptable.”
Customers of other banks also said they were worried about being unable to pay their bills and being hit with dishonour fees.
“I understand trying to fix it but, when you need to transfer money for bills and can't, it's frustrating and will incur late fees, which is their fault, not ours,” one Bank Australia customer said.
Follow Yahoo Finance on Facebook, LinkedIn, Instagram and Twitter, and subscribe to our free daily newsletter.
