The latest investor updates on stocks that are trending on Monday.
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Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. "We are working on the development of a solution that can convert the customer's voice into a calm conversational tone and deliver it to workers using AI-enabled emotion recognition and voice processing technology," SoftBank said in a press release on Wednesday. "With this solution, we aim for good relationships with customers to be maintained through sound communication while ensuring the psychological welfare of workers."