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Woolworths shopper scores freebie after checkout error: ‘Check your dockets’

The shopper has revealed why it pays to take notice of supermarket prices and compare it to your receipt.

A Woolworths customer is urging shoppers to take a closer look at their receipts, after realising they were overcharged at the checkout. With cost-of-living pressures continuing, every dollar counts.

The Perth shopper shared a photo of the kangaroo steaks they bought at Woolworths along with the receipt, which showed they were overcharged by 72 cents. It may seem like a small error, but it paid to take notice.

“Price clearly shown on kangaroo steaks as $13.07.... yet they kept scanning at $13.79! I had a team discount voucher and it was still more expensive than the price on the package,” the shopper said.

Woolworths receipt error
A Woolworths shopper shared the pricing error online and said they managed to score the item for free. (Source: Reddit)

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The shopper told other customers to “remember to check your dockets” and revealed they had managed to score the item for free after alerting a staff member to the error.


This is thanks to the scanning code of practice, which allows customers to get an item for free if it scans at a higher price than advertised or ticketed on the shelf.

“You take it to the help desk and get it for free. Do not alert staff before paying because they'll just adjust the price,” one shopper advised.


Woolworths, Coles and Aldi have all signed up for the voluntary code.

If multiple of the same items scan higher than the shelf price, the supermarkets will only give you the first item for free. The rest will be sold at the lower ticketed price.

Shoppers spot pricing errors

It’s not the first time shoppers have spotted errors on their receipts. One Sydney shopper shared her mum was significantly overcharged when buying ham at Woolworths recently - paying nearly quadruple what she needed to for the one item.

Woolworths told Yahoo Finance it understood this was an isolated incident and encouraged the shopper to get a refund under its price scan policy.

Other shoppers are deliberately seeking out supermarket errors to score free groceries, with one Coles customer getting $45 worth of free groceries through the policy.

The shopper copped some criticism after sharing she purposefully went into Coles the day after its specials ended to see if any special tags hadn’t been removed.

She found this was the case for a range of items, including wraps and salsa, so she was charged a higher price than advertised at the checkout. Under the price scanning policy, she was then able to get these items free.

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