Warning to Australia Post customers: 'Your item was redirected'

Waiting for a package? Don’t get fooled by this Australia Post delivery scam.

·2-min read
Australia Post scam
Scammers are impersonating Australia Post with fake delivery text messages. (Source: Australia Post/Supplied)

Aussies are being urged to watch out for fake text messages supposedly sent by Australia Post.

Scammers are impersonating the postal service in a bid to trick people into handing over their personal and financial information, with Australia Post noting there were “multiple” delivery scams circulating.

“Australia Post has been made aware of multiple fraudulent SMSs that are circulating, advising customers of a failure of delivery and prompting them to click on a link to choose delivery method or check parcel status,” Australia Post said.

One of the latest scam texts reads: “AuPost: Your item was redirected to our depot as our couriers were unable to safely leave your item.”

There’s then a link to “request redelivery”. Clicking this leads to a fake Australia Post website, which prompts the recipient to enter their personal information and details.

There are a number of these scams circulating at the moment with different wordings, including messages that say your parcel is being stored in a depot or your delivery was unsuccessful.

Australia Post has encouraged all Aussies to use the AusPost app and have in-app notifications enabled.

Australia Post scams
There are a number of Australia Post scam text messages circulating. (Source: Australia Post)

Australia Post customers targeted

Text messages aren’t the only way that scammers are targeting Aussies. Australia Post is also aware of a number of email scams that warn customers about an update to their delivery and ask them to click a link for an “address correction service”.

Australia Post has urged Aussies to look out for non-Australia-Post web addresses, as well as messages with an unusual sense of urgency.

The postal service said it would never call, text or email you asking for your personal or financial information, including your password, credit card details or account information.

It will also never call, text or email you to request payment, or ask you to click an email link to print off a label in order to redeem your package.

For more information on current scams, visit Australia Post’s scam alerts page.

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