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NSW COVID contact tracing app goes down

·2-min read
Customer scanning QR code, making a quick and easy contactless payment with her smartphone in a cafe
Image: Getty

The Service NSW app has gone down on Thursday, leaving users unable to sign in and out of venues, or access their digital licences.

It comes days after businesses were told they must align with the Service NSW check-in app or face fines of $5,000.

The app is used by businesses and the government to trace possible COVID-19 breakouts and close contacts.

Users began reporting errors around 1:30pm on Thursday, complaining they couldn’t sign into venues or were caught out without access to their licences.

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“A problem has occurred. Please try again,” the error message reads.

Until the app is back online, businesses can use Service NSW’s online web check in form.

Service NSW app made mandatory for businesses

As of 1 January, NSW businesses and venues faced $5,000 fines if they had not aligned their QR code sign-in systems to Service NSW.

The state government announced the requirement in November, with NSW Premier Gladys Berejiklian describing the Service NSW app as a better system for the state’s contact tracers.

“The Service NSW app is more accurate because you only have to put in your details once and every time you go into a venue you just click on the code and you’re automatically checked in,” said Berejiklian.

“We found those venues that use the Service NSW app has made life so much easier for contact-tracers. This is to help our contact-tracers who are working 24/7.”

More to come.

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