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New $5,000 fines rolled out

Lucy Dean
·2-min read
Money for a traffic infringement. Not a real document.
Image: Getty

NSW businesses have been reminded they risk $5,000 fines if they have not yet aligned their QR code sign-in systems to the Service NSW app.

As of 1 January, NSW businesses and venues must use the Service NSW QR code platform, the state’s health minister Brad Hazzard announced in late November.

Premier Gladys Berejiklian said the Service NSW app is considered more accurate, and is easier for the state’s contact tracers to use.

Speaking on Saturday, Hazzard reminded businesses of their obligations.

“For restaurants and cafes and other hospitality venues, you must transfer across to the Service New South Wales QR code,” he said.

“There is a $5,000 fine if you don't make the change.”

How do I get the Service NSW QR code?

Businesses that have registered as COVID Safe will be emailed their unique code, and can access the code from their business resources page.

The code works like any other QR code: customers who have the Service NSW app will be taken to the check in upon scanning the code. Customers who don’t have the app will have the option to download the app and check in, or check in using an online form.

Once the customer has checked in, staff members can check the successful sign in.

‘Not good enough’: Business mistake thwarting contact tracers

He also said businesses need to ensure their contact details are reliable. He said contact tracers faced difficulty over the Christmas and New Year period as many businesses were shut, and the contact details provided led only to the business’s number, and not to the managers or owners.

He said it’s been “one heck of a task” for contact tracers, and said businesses that haven’t provided out of hours numbers are making the job harder.

“Can I implore business proprietors in restaurants and cafes and others of a similar ilk, to … make sure they have an after hours number. Many of the contact details are simply the phone at work. That is not good enough, as we have discovered late at night on a number of occasions.”

Hazzard’s warning comes as NSW records another seven new cases of community transmission, with the Premier introducing a mask mandate for indoor spaces.

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