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Check your accounts: CommBank offers $50 ‘sorry’ cash

Lucy Dean
·2-min read
Commonwealth bank logo, Australian $50 notes.
CommBank is depositing $50 into customers' accounts. (Images: Getty).

Commonwealth Bank customers may be $50 richer after an outage left many unable to access Netbank on Wednesday.

The outage meant some were unable to receive income or pay bills until late on Wednesday night.

However, customers on Friday night began to pay attention to their Commonwealth Bank accounts for a different reason: $50 payments.

Customers began receiving the cash on Friday afternoon, along with an email apologising for the outage.

Other customers took to Twitter disgruntled that they had not received the sorry payments.

Responding to customers, the bank said it was reviewing the payments on a case by case basis.

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“We have made a $50 goodwill payment to customers who were significantly impacted by recent technology outages in the last week,” a CBA spokesperson said in a statement.

“We’re very sorry about this and to apologise we have made a goodwill gesture payment into customer accounts who have been significantly impacted.

“No action is required to receive the payment.”

Customers who were impacted by the outage were told to contact the bank and their cases would be reviewed.

This isn’t the first time the major bank has chosen to offer ‘sorry’ cash to smooth over outages. The bank deposited $50 into customers accounts in 2019 following a similar outage.

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Image: Yahoo Finance
Image: Yahoo Finance