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‘Enough to move banks’: CBA customers fuming over outage

·3-min read
(Source: Getty, Down Detector, Twitter)
(Source: Getty, Down Detector, Twitter)

Australia’s largest bank has suffered yet another technical outage for the second time in under a week, leaving customers fuming.

Since around noon, customers of the Commonwealth Bank have been unable to access their accounts through the CommBank app or NetBank, or make any transactions.

“We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating,” the major bank tweeted at 1:22pm AEST.

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“We apologise and thanks for your patience, we’ll provide an update soon.”

The Commonwealth Bank, which services 15.9 million customers, appears to have started experiencing problems from around 12:21pm this afternoon, according to outage detection site Down Detector.

(Source: Down Detector)
(Source: Down Detector)

The problem has not yet been resolved, according to a later tweet from the bank at 2:18pm.

“We apologise – we are currently working to fix this.”

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This is the big four bank’s third outage in less than a month, a fact that was not lost on CBA’s customers, who were frustrated by the recurring issue.

“Internet banking being unavailable once in a month is unfortunate, twice is carelessness and thrice is reason enough to move banks,” tweeted Dave Kealy. “Please sort it out asap”

A Sydney-based cafe owner, George Christodoulou, spoke of how the bank outage was a hit to his business.

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One Twitter user, who goes by the handle of @ScreamingBlob, said he expected more from the major bank.

“I'm sorry but this just isn't good enough from one of the biggest if not the biggest bank in the country. I couldn't buy lunch which isn't a huge deal but I can imagine if I had some urgent matters or payments to be made this would be a huge pain. Come on, get your act together,” he tweeted.

A number of others similarly tweeted that they were open to changing banks as a result of the outage.

“One of the non big 4 banks looks mighty appealing right now,” said Twitter user @Hroth_Rosen.

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Yahoo Finance has reached out to CBA for comment.

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