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Bupa customers told to watch out for ‘cashback’ text message

The scam text message claims you are eligible for cashback.

Bupa scam
Bupa customers have been urged to look out for this scam text message. (Source: Supplied/Getty)

Millions of Bupa customers are being urged to look out for a scam text message claiming to be sent by the health insurer.

The new scam tells the recipients they are eligible for cashback and includes a link for them to click to apply.

“We are returning $120 million to our customers in our giveback program in 2023,” the text message from ‘Bupa’ reads.

Bupa said scammers often pretend to be trusted organisations to trick people into handing over their personal information.


“Unfortunately, scammers are sending texts to customers pretending to be from Bupa and asking people to click a link to be part of a cashback program, mimicking our COVID-19 savings giveback initiative we’ve run to financially support our customers,” a Bupa spokesperson told Yahoo Finance.

“People are advised to not click on any links or reply to the sender and delete this message immediately. If you want to confirm the legitimacy of a text message you receive from Bupa, call us on 134 135 or log in to your myBupa account via or the myBupa app.”

If you have clicked on a link and provided any information, Bupa said to contact your financial institution. If you have shared any of your credentials, such as usernames or passwords, change these immediately.

Visit Bupa's scam alerts page for more information on current scams.

Health insurers giving cashback

Last year, Bupa did announce a $315 million cashback program for people who held a policy between July 1, 2021 and June 30, 2022. Payments ranged from between $35 to $314, depending on the policy, and started from November 2022.

At the time of the announcement, Bupa said it would contact customers via letter or email, or SMS depending on their communication preferences, to let them know how much cashback they would receive.

Medibank also announced a similar cashback program last month, giving approximately $30 back to eligible customers with extra-only policies and $129 for those with hospital and extras policies.

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