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Woolworths responds after customers 'miss out' on bonus Everyday Rewards points

The retailer has delivered some good news ahead of the festive season.

Woolworths has responded after a string of customers claimed they were unable to access bonus Everyday Rewards points to help save money on their Christmas shops.

Scores of social media users expressed confusion and disappointment after claiming they were unable to find the Spin Surprise feature, which helps customers signed up to the Bank for Christmas program to access extra points to help take the pinch out of the festive season.

The feature allows members to spin a wheel in the Everyday Rewards app, with some receiving 500 extra points towards their next shop or $100 added to their holiday budget.

Spin Surprise feature in Woolworths Everyday Rewards app
Some Woolworths customers claimed they were unable to access the Spin Surprise feature in the Everyday Rewards app. (Source: supplied)

"I feel there is a lot of us that have the savings set to Bank for Christmas but still don't have the spin in the app. Mine has been set to Bank for Christmas since January so I think there must be a glitch somewhere," one disgruntled customer wrote on Facebook.

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Another disappointed shopper responded: "I don't have it either and mine is fully up to date and I'm banking for Christmas too."

A third added: "Nothing here. Latest app, banking for Christmas, checked every tab and section."

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How to access special feature

A Woolworths spokesperson told Yahoo Finance, "Everyday Rewards members who opted to bank their points for Christmas will be able to spin the Spin Surprise Wheel for a chance to win a prize.

"In order to engage in special member events like 'Spin Surprise', it's important members have opted into receiving marketing communications from Everyday Rewards.

"Opting in is easy to do, by logging into the Everyday Rewards app and changing your communication preferences in your account."

The biggest bonus that shoppers can receive on Spin Surprise is $100 added to their Christmas budget, and eligible customers can spin the wheel in the Everyday Rewards app once more before the feature ends on Monday October 30.

Aerial view of people at Christmas meal raising their glasses to a toast
There are plenty of ways to save in the lead-up to Christmas. (Source: Getty)

Woolworths customers score big

Meanwhile, other customers have been raving about the new feature, posting their wins online.

"1,000 points after I spend $70," one excited shopper shared.

"I got 200 and have to spend $1," another wrote.

"500 points but need to spend $100!" a third added.

The supermarket chain said the Bank for Christmas scheme was a hugely popular way for customers to spread out the cost of the festive season, and that almost a million Aussies had signed up.

Everyday Rewards members said they'd so far saved up to $880 under the program, while, on average, participants had so far banked $100 to be spent over the festive season.

Woolies' tips for savvy savers

Glen Baker, general manager of Everyday Rewards, told Yahoo Finance: "Planning and preparation can go a long way in stretching a Christmas budget, not only saving you money but valuable time and energy as well.

"Make your grocery and gift list early, so you can keep an eye out for specials at both Woolworths and Big W available in the lead-up to Christmas.

"By stocking up on things like non-perishable food items, gift wrap and presents in advance, you can store them away for the big day to save you time and spread out the cost of Christmas over multiple weeks."

He added that Everyday Rewards members should look out for other offers in store ahead of Christmas, including exclusive pricing on food for the festive spread, to decorations and gifts at Big W.

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Yahoo Australia