Yahoo Finance Optus customer furious after being bombarded with 48 messages
An Optus customer has complained after being bombarded with 48 text messages from the telco provider.
Taking to Reddit, user u/KoiPanda showed a string of 48 text messages they had received from the telco with one-time security codes and confirmations that Optus was “processing the activation of [their] new service”.
“Four hours on the phone with Optus and I've been going back and forward,” the user said.
“I did not activate a single one of these.”
Also read: 4 Optus scams to watch out for
Also read: Optus hack: How to get a free driver’s licence replacement
The Redditor said that after spending hours on the phone with Optus staff they were told they could not stop the activation of new services.
“They told me that they are sending it to their ‘highest escalation team’ and I will receive a reply within 10 business days,” the user said.
“In the meantime, more services will be activated.”
The user confirmed they had lodged a complaint with the Telecommunications Industry Ombudsman.
Optus eventually informed the customer that their number had been accidentally linked to a “test account”, and that’s why they kept receiving activation confirmations.
“Fortunately none of my info was disclosed and they will be removing my number from their tests,” the user said.
“Definitely not a fun experience but it's been resolved.”
Optus breach
This comes after Optus was hacked in September, with millions of customers left vulnerable.
The telco said almost 10 million people may have been affected, including current and former customers.
Following the breach, the personal details of 10,000 customers were reportedly leaked by the hackers on the dark web.
The illegally obtained information included passport and driver's licence numbers, dates of birth and home addresses, according to cyber-security researcher Jeremy Kirk from Information Security Media Group.
Maurice Blackburn and Slater and Gordon law firms have both announced they are investigating possible class actions against Optus to seek compensation for customers impacted by the breach.
Follow Yahoo Finance on Facebook, LinkedIn, Instagram and Twitter, and subscribe to the free Fully Briefed daily newsletter.
