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NAB’s message to 4 million customers: ‘Growing problem’

NAB has given its top tips for avoiding scammers.

Eliza Bavin
·Personal Finance Editor
Updated ·2-min read
A composite image of a NAB branch and a copy of a NAB scam SMS.
NAB has warned customers about the rising risk of scams. (Source: Getty / Provided)

NAB CEO Ross McEwan is sending a message to 4 million of the bank’s customers about how it plans to protect their money amid the rising risk of scams.

The letter will be sent to customers via email over the next couple of weeks, and addresses how the bank is working to fight scams.

“Keeping your money safe and supporting customers through financial difficulty are our top priorities,” the letter reads.

“You might not find yourself in this situation, but I want you to know what help is available.”

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McEwan said the rise in scams was a growing problem, not only in Australia, but around the world.

“To tackle this issue, it takes ongoing collaboration with government, business sectors, the community and customers. And that’s what we’re doing,” he said.

“Each year, we invest millions of dollars into technology and expertise. This means we are monitoring accounts 24/7 to help stop these crimes, and to protect our customers.

“Recently, we’ve worked with Australian telecommunication companies to introduce measures to help prevent criminals infiltrating bank phone numbers and text message threads.”

Here are NAB’s tips to help protect Aussies from falling victim to scams:

  • Unsure whether a call is legitimate? Hang up and call back using the number of the company on their publicly listed website or on the back of your debit/credit card (not the number the caller gives you).

  • Don’t be pressured to click a link and never provide personal banking information. We’ll never ask you to do this or to transfer your money to another account.

  • If you want to ensure your safety, communicate with us via your app – it’s authenticated and protected.

  • Always double-check payment details. Don’t be pressured into making a payment. Your money’s safe in your account. Visit nab.com.au/fraud to learn what to do in the event of a scam.

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