Yahoo Finance Coles’ major Uber Eats and DoorDash change
Coles shoppers will no longer be able to access in-store special prices and deals when shopping via the delivery platforms.
If you’re a Coles shopper and you buy groceries via Uber Eats or DoorDash, we have some bad news, after the supermarket giant confirmed a major pricing change.
Coles will no longer offer shoppers the same in-store special prices and discounts when they shop via the two popular delivery services. Previously, the prices on offer were the same whether you shopped in-store or via Uber Eats or DoorDash.
Coles, along with rival Woolworths, both offer their own delivery services but these often come with minimum spends and longer turnaround times. This has opened up space for delivery platforms like Uber Eats, DoorDash and Milkrun to expand into the market and offer shoppers quick, last-minute deliveries.
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Yahoo Finance understands Coles’ change is in line with other retailers and is common practice across businesses who use the delivery platforms.
“We have made a decision to adjust the price of products available through on-demand delivery platforms Uber Eats and DoorDash,” a Coles spokesperson told Yahoo Finance.
“This change reflects the convenience these services offer, allowing our customers in predominantly metro areas to order last-minute groceries and have them delivered in a short time frame.”
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Shoppers disappointed
Coles shoppers have shared their disappointment at the move, with one Aussie saying she had been ordering her groceries via Uber Eats for months.
“The prices were whatever the price was at Coles. The driver always gave you the Coles receipt,” the shopper shared on Facebook. “Now all the prices have been increased ... some very dramatically! Example the coffee sachets I get on sale for $3.80 - charged $9 through Uber Eats.”
Another shopper commented: “I just ordered some stuff and paid $14.30 for mince for it to arrive with an $11 sticker on.”
What other delivery options are available?
A Coles spokesperson noted the Uber Eats and DoorDash delivery were in addition to its own delivery service.
“These on-demand partner delivery services complement our Coles Online services. which offer the same in-store pricing as our supermarkets,” the Coles spokesperson said.
Here’s the full list of delivery options for Coles shoppers:
Rapid delivery - Available in selected areas. Min spend $30, max order 40 items, $15 service fee. Subject to time slot availability
Rapid click & collect - Available in selected stores. Min spend $30, max order 40 items, $5 collection fee. Subject to time slot availability
Free delivery over $250 - Min spend $250
Free standard click & collect when you spend $50 or more - Min spend $50. Excludes Rapid click & collect, direct to boot available in selected stores
$2 mid-week delivery - Tue-Thurs, 6-hour window. Min spend $50. Order cut-off times apply and subject to time slot availability. Excludes remote deliveries
Uber Eats recently announced it would charge an extra $2.99 fee for customers spending less than $10 on orders from grocery stores, bottle shops and convenience stores.
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