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Bendigo Bank issues serious warning to customers

Aussie bank bank customers have been warned to stay on the lookout for scammers.

Eliza Bavin
·Personal Finance Editor
Updated ·2-min read
A composite image of Australian currency and the exterior of a Bendigo Bank branch.
Bendigo Bank customers have been issued a serious warning about scammers posing as the banks fraud team. (Source: Getty)

Bendigo Bank has warned it's 1.9 million customers to stay on the lookout for scammers who are posing as the bank's fraud team.

Bendigo said it was aware of scammers calling or texting customers and telling them they had been exposed to fraud or that their internet banking had been hacked.

“In reports, scammers are requesting personal information such as your 6-digit security code, pin or password. If you are asked for this information, please hang up immediately as this is a scam,” Bendigo said in a statement.

“In some reports, scammers are asking you to transfer money into another bank account. This is to trick you into giving away your personal information or money.”

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Bendigo reminded customers it would never request personal information, such as your pin, password, or six-digit banking security code, or ask you through an email or text to login to online services.

“Bendigo Bank will never ask you to click on a link in an SMS text message, to login to e-banking or request remote access to your PC or device,” the bank said.

“We will never ask you to download an app or software onto your device. If in doubt, hang up and call us directly via the phone number on our website.”

Bendigo said customers should be especially cautious if they received a message encouraging them to take urgent action.

“We are committed to ensuring the security of our customer's money and personal information. We have implemented advanced security measures to address any issues associated with banking online, but it is equally important that our customers treat the security of their personal devices just as seriously,” it said.

Scamwatch reported that Aussies lost more than $526 million to scams in 2022. Phishing scams - where criminals try to steal your personal information - were the most prominent, with 66,649 reports.

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