The Australian Taxation Office wants you to know that they’re “here to help” if you’re struggling to lodge your tax returns.
ATO Assistant Commissioner Tim Loh said the ATO’s program is available for Australians who need guidance in lodging their tax returns online.
“We know that for some, tax can seem overwhelming. The ATO is here to help, giving you the support you need to get it right this tax time,” Loh said.
The Tax Help program is run by about 750 ATO-trained volunteers and helps around 30,000 people who don’t have complicated tax affairs.
Between July and October each year, Australians can receive assistance preparing and lodging their tax return via myTax, as well as creating a myGov account, lodging amendments, claiming franking credit refunds, and advising the ATO if they don’t need to lodge a tax return at all.
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“We’ve taken steps to continue this vital program, while adapting to the COVID-19 environment,” said Loh.
“In addition to attending a physical tax help centre, volunteers can now help you online or over the phone from the comfort of your own home.”
However, you have to be earning $60,000 or less to be eligible to get help from the program.
If you’re not eligible for this, the government also funds the National Tax Clinic program, which is more suited to individuals, small businesses, not-for-profit organisations, and charities who can’t afford professional tax advice.
How to get assistance from ATO’s Tax Help
To get Tax Help assistance, call the ATO on 13 28 61, select option 3, and then option 2.
Make sure you also have all your essential details prepared.
This includes your myGov user ID (usually your email address and password; your mobile phone; your bank account details; tax file number (TFN); income statements; relevant receipts; and other details.