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ANZ customers targeted, bank warns

·2-min read
People walking outside an ANZ branch on a busy street and the smishing text customers have been receiving.
ANZ has warned customers not to click the link in a scam text impersonating the bank (Source: Getty/ANZ)

ANZ has taken to Twitter to warn customers about an SMS phishing scam that has been targeting customers’ banking details.

The text message, which falsely claims to be from ANZ, asks customers to click on a link to resolve “an abnormal and high-risk Amazon purchase”.

ANZ warned customers to not click on the link and said it will never ask customers to provide their banking login details in a text message.

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“We are aware of some SMS phishing ("smishing") scams currently targeting our customers and the community,” ANZ said.

“ANZ will never send you an email or SMS asking for your personal account or financial details, or for your log in details for ANZ Mobile, Phone or Internet banking.”

The bank said if you have received a hoax/suspicious email or text claiming to be from ANZ:

  1. Do NOT click on any unexpected/unusual links or open attachments.

  2. Forward the email or SMS to hoax@cybersecurity.anz.com

  3. Delete the message from your inbox

Additionally, you should contact ANZ immediately if you have:

  • shared your banking details in response to a hoax phone call, email or SMS

  • accidentally clicked on any links or downloaded any attachments

  • noticed any unusual transactions on your accounts

This comes after NAB also warned customers in June about a smishing scam impersonating the bank.

Last year, Australians lost more than $851 million to scammers, an increase of 23 per cent from 2019.

Cyber criminals have taken advantage of the COVID pandemic and the vaccine rollout to target vulnerable people, and tax time also serves as a popular time for scammer activity.

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