Yahoo Finance Distressed Aldi shopper's shocking find on receipt
An Aldi customer claims a significant mistake was made on her receipt after shopping at the supermarket this week.
Rosemarie, who did not wish her surname to be revealed, posted on social media that she bought $83 worth of groceries on Friday evening, only to find a shocking error after she arrived home.
"We get home and pack our groceries and check our receipt only to notice we were charged $173.23!"
The additional charge is entirely attributed to one item – an $89 floor lamp that she never purchased.
"What has us baffled is how did this get scanned? I assume a floor lamp is a pretty big item, and we saw every item being scanned."
Rosemarie told Yahoo Finance that visiting the Aldi store requires a 50km return trip, which she did not want to make in the current circumstances.
"I am in my 60s and due to Covid-19 have only been venturing out of the house twice a month to do my grocery shopping with the help of my daughter," she said.
"I can’t tell you how distressed my daughter and I are due to this happening to us. And as my daughter has an anxiety disorder I was up most of the night with her as we are both feeling quite sick having to go back to the store today to try and sort it out."
An Aldi Australia spokesperson told Yahoo Finance that the overcharge can only be fixed with a return visit.
"In the unlikely circumstance that a customer is overcharged, we encourage them to return to their local store to receive a refund," said the spokesperson.
"As part of our returns policy we ask that customers provide their original receipt or other proof of purchase."
Aldi Australia has been accused of accidental double-scans of items in the past, with those affected warning all shoppers to carefully check their docket after each visit.
"If they didn't scan things so fast, or give time to people to actually put items in there [sic] trolley, it would reduce this problem," said one shopper on social media.
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