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$400 million in Qantas flight credits still up for grabs

Qantas issued around $2 billion in flight credits when COVID-19 hit.

Qantas passengers line up at an airport gate to board a flight.
Qantas is offering double Frequent Flyer points for Aussies who use their flight credits before July 31. (Source: Getty)

Aussies who missed out on travel during the pandemic have been reminded to claim their Qantas flight credits before it’s too late.

Qantas said around $400 million worth of flight credits were still unclaimed and set to expire on December 31, 2023. Trips can be taken through until December 2024.

And for those who don’t want to fly, you can get a refund after claiming the credits.

As a further incentive, Qantas customers who book a flight using a COVID credit before July 31, 2023 will receive double Frequent Flyer points.

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“We know the credits system has been challenging because of the sheer complexity of putting millions of bookings in a holding pattern for up to three years,” Qantas chief customer officer Markus Svensson said.

“We’ve made a number of improvements to our systems along the way and that’s clear from the amount of credit that has already been claimed.

“The majority of the COVID credits we hold can be converted into refunds but we can’t do it automatically as the credit cards used for the purchase as far back as 2019 may have expired.

“We’d obviously like customers to use their COVID credit to fly with us, but if they’d prefer a refund, we’re putting additional processes in place to help with that.”

How do I know if I have unclaimed credits?

Qantas has launched a new ‘Find My Credit’ tool, which can help locate bookings that are up to three years old.

The majority of Qantas customers with a COVID credit still have the option to request a refund if they prefer. Qantas said it had also streamlined the process to trigger that.

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