Yahoo Finance Vodafone customers suffer outage as bills go up
Around 11,000 Vodafone customers across the UK were left without internet on Monday in the same month bills are going up.
Vodafone apologised after thousands of customers had no internet access for around five hours before engineers fixed the problem.
The issue affected just over 1pc of Vodafone's 1.1 million home broadband customers.
Vodafone’s Twitter account was swamped with complaints from users who said the firm had given them no explanation for the disruption.
Vodafone is one of the country’s biggest broadband providers.
The problem with its internet service came just as Vodafone customers face huge bill rises of nearly 15pc, well above the rate of inflation.
Many telecoms firms are increasing bills under “mid-contract price rises” in April. Vodafone, along with BT, adds 3.9 percentage points on top of the December consumer price index (CPI) measure of inflation.
A spokesman for Vodafone said: “We have now fixed the issue impacting just over 1pc of our home broadband customers today. Customers should already be seeing their connectivity return. We sincerely apologise for the inconvenience to anyone impacted today, and can confirm this was an isolated incident.”
