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Telstra customers to get free data on Sunday

Telstra customers to get free data on Sunday

Telstra will offers its customers free data on Sunday to compensate for yesterday’s nationwide mobile network outage.

The telco restored the service for the “vast majority” of its customers after an “embarrassing human error” caused millions with no mobile service on Tuesday.

While the outage was short in duration, Telstra chief operations officer Kate McKenzie said the telco fully realises the impact it had on our customers “which is why we are offering all of our customers a day of free mobile data this Sunday.

Also read: Telstra buys more spectrum for $190m

She added: “Customers don’t need to do anything to receive the free data, it will happen automatically for all of our mobile customers.”

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Explaining the reason for the outage, McKenzie said the “right procedures were not followed” when working on the network’s 10 nodes and this “resulted in customers being disconnected and consequent heavy congestion on other nodes as customers attempted to reconnect to the network”.

It is unclear how many of Telstra's 16.7 million mobile customers across the country saw their 4G and 3G mobile services drop out on Tuesday with no warning, however estimates put it in the millions.

Also read: Telstra ordered to cut access prices 9.4%

The issue affected Telstra customers across Australia with reports of service failures coming in from all major cities and across the states and territories.

Users on social media quickly started reporting calls failing to phones on Telstra's mobile networks.

“We are aware of an issue currently affecting mobile voice and data nationally. We are working to resolve the issue as quickly as possible and thank customers for their patience," a spokesman for Telstra said in a statement at the time.