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Thousands of St George and Bank of South Australia customers have found themselves unable to access their mobile banking services this Tuesday morning.
In a statement to Yahoo Finance, a St George spokesperson said the bank was “experiencing difficulties with mobile and internet banking”.
“We sincerely apologise to our customers for the inconvenience caused. We understand the frustration this may cause for some of our customers, but we would like to assure them that our IT and business teams are urgently working to restore these services,” the spokesperson said.
Customers who need immediate assistance should visit a branch, and are advised to call St George Bank on 13 33 30 while they wait for mobile and internet banking to come back online.
“We’re here to help and any individual who incurs fees or charges as a result of these outages, can contact us for review and reimbursement.”
Earlier this morning, the two banks – which merged in 2008 – sent identical tweets about the outage.
There are currently difficulties with our Internet and Mobile Banking. We're working to fix them ASAP and will update you here. Our apologies, we know how frustrating this must be.
— St.George Bank (@StGeorgeBank) October 28, 2019
Update: our apologies, we are still working to restore our Internet and Mobile Banking service as soon as we can. We'll keep you updated here.
— BackSA (@BankSA) October 28, 2019
Outage website Down Detector revealed that reports of issues accessing St George Bank and BankSA began around or just after 8am.
While BankSA customers all across Australia have been affected, most of them are concentrated in Adelaide.
Meanwhile, Westpac customers have not been affected, according to 7News.
St George and Bank of South Australia are subsidiaries of Westpac Group.
Yahoo Finance has also contacted BankSA and Westpac for comment.
CBA customers receive $50 for technical stuff-up
Disgruntled Commonwealth Bank customers who were unable to access their funds due to a major outage that hit the big bank two weeks ago found themselves $50 up.
The outage began midday Thursday 17 October and stretched into Friday, affecting around 15.9 million Australians. Those attempting to use the app would have seen an error message about “technical difficulties”.
CBA later warned Australians about the risk of scammers attempting to get in touch with customers and pretending to be from the major bank in order to skim their personal or banking details.
“It is important to know that we will not contact you to obtain your account details in order to process this payment or refund,” CBA said in a statement on Facebook.
“If you are approached for your account details you should not provide this, and instead please phone our call centre or visit us in branch.”
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