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Sprinklr Announces Second Quarter Fiscal 2023 Results

  • Q2 Total Revenue of $150.6 million, up 27% year-over-year

  • Q2 Subscription Revenue up 29% year-over-year

  • RPO and cRPO up 33% and 29% year-over-year, respectively

  • Continued improvement on operating margin with full year FY 23 operating margin much better than prior guidance

  • 98 $1 million customers, up 32% year-over-year

NEW YORK, September 08, 2022--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its second quarter ended July 31, 2022.

"We are very pleased with Sprinklr’s performance in the second quarter, as we beat expectations across all key metrics. In today’s fast changing world, brands are looking for ways to stay close to their customers and we couldn't be more pleased that our platform is helping them deliver better customer experiences by unifying customer-facing functions and teams," said Ragy Thomas, Sprinklr Founder and CEO.

Thomas continued, "Our focus on operational excellence and increasing efficiency is having a great impact on our business. As a result, we are significantly improving our business outlook for fiscal 2023. We are increasingly confident in our ability to deliver an attractive combination of strong revenue growth and a clear path to non-GAAP profitability."

Second Quarter Fiscal 2023 Financial Highlights

  • Revenue: Total revenue for the second quarter was $150.6 million, up from $118.7 million one year ago, an increase of 27% year-over-year. Subscription revenue for the second quarter was $133.1 million, up from $103.3 million one year ago, an increase of 29% year-over-year.

  • Operating Loss and Margin: Second quarter operating loss was $21.7 million, compared to operating loss of $28.4 million one year ago. Non-GAAP operating loss was $4.9 million, compared to non-GAAP operating loss of $10.5 million one year ago. For the second quarter, GAAP operating margin was (14%) and non-GAAP operating margin was (3%).

  • Net Loss Per Share: Second quarter net loss per share was $0.09, compared to net loss per share of $0.19 in the second quarter of fiscal year 2022. Non-GAAP net loss per share for the second quarter was $0.03, compared to non-GAAP net loss per share of $0.09 in the second quarter of fiscal year 2022.

  • Cash, Cash Equivalents and Marketable Securities: Total cash, cash equivalents and marketable securities as of July 31, 2022 was $540.9 million.

CRO Transition

Sprinklr also is announcing that Luca Lazzaron, Chief Revenue Officer, has decided to step down from his position, effective October 1, 2022. He will be succeeded by Paul Ohls, who is currently EVP Worldwide Sales and Success, and has been with Sprinklr for four years. To assist in this transition, Mr. Lazzaron will serve as an advisor to the company until December 31, 2022.

"Luca has been an incredible partner, leader, and team builder for Sprinklr. I want to thank Luca personally for all his contributions. We wish him the very best," said Ragy Thomas, Sprinklr’s Founder and CEO. "We’re excited for Paul’s promotion to Chief Revenue Officer; his experience in enterprise software sales and familiarity with Sprinklr and our customer base are tremendous assets moving forward," continued Thomas.

Financial Outlook

Sprinklr is providing the following guidance for the third fiscal quarter ending October 31, 2022:

  • Subscription revenue between $137 million and $139 million.

  • Total revenue between $155 million and $157 million.

  • Non-GAAP operating (loss) income between $(1 million) and $1 million.

  • Non-GAAP net loss per share between $0.01 and $0.02, assuming 263 million weighted average shares outstanding.

Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2023:

  • Subscription revenue between $543 million and $547 million.

  • Total revenue between $616 million and $620 million.

  • Non-GAAP operating loss between $8 million and $12 million.

  • Non-GAAP net loss per share between $0.06 and $0.08, assuming 261 million weighted average shares outstanding.

Non-GAAP Financial Measures

This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit and non-GAAP gross margin, non-GAAP operating loss, non-GAAP net loss, non-GAAP net loss per share, basic and diluted, free cash flow, and adjusted free cash flow. We define these non-GAAP financial measures as the respective GAAP measures, excluding, as applicable, stock-based compensation expense-related charges, amortization of acquired intangible assets, purchase of property and equipment, capitalized internal-use software, and litigation settlement payments. We believe that it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses that are required by GAAP to be recorded in Sprinklr’s financial statements. In addition, they are subject to inherent limitations, as they reflect the exercise of judgment by Sprinklr’s management about which expenses are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP.

Sprinklr has not reconciled its expectations as to non-GAAP operating loss, or as to non-GAAP net loss per share, to their most directly comparable GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures; in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with GAAP.

Conference Call Information
Sprinklr will host a conference call today, September 8, 2022, to discuss second quarter fiscal 2023 financial results, as well as the third quarter and full year fiscal 2023 outlook, at 5:00 p.m. Eastern Time, 2:00 p.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13732410. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Sprinklr Inc.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Forward-Looking Statements
This press release contains express and implied "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the second quarter and full year fiscal 2023. In some cases, you can identify forward-looking statements by terms such as "anticipate," "believe," "estimate," "expect," "intend," "may," "might," "plan," "project," "will," "would," "should," "could," "can," "predict," "potential," "target," "explore," "continue," or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is new and rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; our business and results of operations may be materially adversely affected by the ongoing COVID-19 pandemic or other similar outbreaks; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; our ability to successfully defend litigation brought against us; and unstable market and economic conditions. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2022, filed with the SEC on June 14, 2022, under the caption "Risk Factors," and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management's good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Key Business Metrics

RPO. RPO, or remaining performance obligations, represents contracted revenue that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.

cRPO. cRPO, or current RPO, represents contracted revenue that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.

Sprinklr, Inc.

Condensed Consolidated Balance Sheets

(in thousands, except per share data)

(unaudited)

July 31,
2022

January 31,
2022

Assets

Current assets

Cash and cash equivalents

$

154,208

$

321,426

Marketable securities

386,646

210,983

Accounts receivable, net of allowance for doubtful accounts of $4.2 million and

$2.7 million, respectively

143,730

163,681

Prepaid expenses and other current assets

94,054

109,167

Total current assets

778,638

805,257

Property and equipment, net

19,460

14,705

Goodwill and other intangible assets

50,584

50,706

Operating lease right-of-use assets

13,094

Other non-current assets

49,508

49,378

Total assets

$

911,284

$

920,046

Liabilities and stockholders’ equity

Liabilities

Current liabilities

Accounts payable

$

39,510

$

15,802

Accrued expenses and other current liabilities

69,937

100,220

Operating lease liabilities, current

6,525

Deferred revenue

276,218

279,028

Total current liabilities

392,190

395,050

Deferred revenue less current portion

1,263

5,325

Deferred tax liability, long-term

1,093

1,101

Operating lease liabilities, long-term

7,311

Other liabilities, long-term

1,412

2,721

Total liabilities

403,269

404,197

Stockholders’ equity

Class A common stock

3

3

Class B common Stock

6

5

Treasury stock

(23,831

)

(23,831

)

Additional paid-in capital

1,027,849

982,122

Accumulated other comprehensive loss

(5,167

)

(820

)

Accumulated deficit

(490,845

)

(441,630

)

Total stockholders’ equity

508,015

515,849

Total liabilities and stockholders’ equity

$

911,284

$

920,046

Sprinklr, Inc.

Condensed Consolidated Statements of Operations(1)

(in thousands, except per share data)

(Unaudited)

Three Months Ended July 31,

Six Months Ended July 31,

2022

2021

2022

2021

Revenue:

Subscription

$

133,075

$

103,307

$

260,395

$

200,079

Professional services

17,555

15,385

35,213

29,593

Total revenue:

150,630

118,692

295,608

229,672

Costs of revenue:

Costs of subscription(2)

25,402

22,341

50,510

43,392

Costs of professional services(2)

16,757

14,997

33,370

25,655

Total costs of revenue

42,159

37,338

83,880

69,047

Gross profit

108,471

81,354

211,728

160,625

Operating expenses:

Research and development(2)

19,989

15,038

37,323

28,126

Sales and marketing(2)(3)

86,942

69,402

173,880

129,874

General and administrative(2)

23,215

25,323

45,328

41,531

Total operating expenses

130,146

109,763

256,531

199,531

Operating loss

(21,675

)

(28,409

)

(44,803

)

(38,906

)

Other expense, net

(84

)

(1,436

)

211

(3,627

)

Loss before provision for income taxes

(21,759

)

(29,845

)

(44,592

)

(42,533

)

Provision for income taxes

2,168

2,506

4,623

4,309

Net loss

$

(23,927

)

$

(32,351

)

$

(49,215

)

$

(46,842

)

Net loss per share attributable to Class A and Class B common stockholders, basic and diluted

$

(0.09

)

$

(0.19

)

$

(0.19

)

$

(0.35

)

Weighted average shares used in computing net loss per share attributable to Class A and Class B common stockholders, basic and diluted

258,785

167,590

257,860

133,479

(1) Sprinklr identified immaterial corrections related to capitalization of costs to obtain customer contract during the year ended January 31, 2022, which resulted in revisions to prior year reported amounts within the consolidated statements of operations with a decrease in net loss of $0.9 million and $1.1 million for the three and six months ended July 31, 2021, respectively.

(2) Includes stock-based compensation expense, net of amounts capitalized, as follows:

Three Months Ended July 31,

Six Months Ended July 31,

2022

2021

2022

2021

Costs of subscription

$

389

$

443

$

798

$

822

Costs of professional services

779

737

1,402

1,022

Research and development

3,148

1,501

5,496

2,729

Sales and marketing

7,809

4,766

13,665

8,966

General and administrative

4,072

9,179

7,350

11,993

Stock-based compensation expense, net of amounts capitalized

$

16,197

$

16,626

$

28,711

$

25,532

(3) Includes amortization of acquired intangible assets as follows:

Three Months Ended July 31,

Six Months Ended July 31,

2022

2021

2022

2021

Sales and marketing

$

133

$

82

$

265

$

164

Total amortization of acquired intangible assets

$

133

$

82

$

265

$

164

Sprinklr, Inc.

Condensed Consolidated Statements of Cash Flows

(in thousands)

(Unaudited)

Six months ended July 31,

2022

2021

Cash flow from operating activities:

Net loss

(49,215

)

(46,842

)

Adjustments to reconcile net loss to net cash used in operating activities:

Depreciation and amortization expense

5,502

3,451

Bad debt expense

1,484

(226

)

Stock-based compensation expense

28,711

25,532

Non-cash interest paid in kind and discount amortization

3,267

Noncash lease expense

3,002

Deferred income taxes

1

Other noncash items, net

577

(999

)

Changes in operating assets and liabilities:

Accounts receivable

18,452

11,810

Prepaid expenses and other current assets

14,245

1,088

Other noncurrent assets

(393

)

(7,668

)

Accounts payable

22,618

(6,751

)

Operating lease liabilities

(3,730

)

Accrued expenses and other current liabilities

(18,714

)

(2,326

)

Litigation settlement

(12,000

)

Deferred revenue

(6,280

)

2,956

Other liabilities

(1,285

)

(154

)

Net cash provided by (used in) operating activities

2,974

(16,861

)

Cash flow from investing activities:

Purchases of marketable securities

(448,083

)

(61,758

)

Sales of marketable securities

2,838

56,652

Maturities of marketable securities

267,699

101,860

Purchases of property and equipment

(2,352

)

(3,862

)

Capitalized internal-use software

(5,016

)

(2,481

)

Net cash (used in) provided by investing activities

(184,915

)

90,411

Cash flow from financing activities:

Proceeds from issuance of common stock upon initial public offering, net of

276,001

Proceeds from issuance of common stock upon exercise of stock options

10,429

16,659

Proceeds from issuance of common stock upon ESPP Purchases

6,213

Net cash provided by financing activities

16,642

292,660

Effect of exchange rate fluctuations on cash and cash equivalents

(1,919

)

(257

)

Net change in cash and cash equivalents

(167,218

)

365,953

Cash and cash equivalents at beginning of period

321,426

68,037

Cash and cash equivalents at end of period

$

154,208

$

433,990

(1) Sprinklr identified immaterial corrections related to capitalization of costs to obtain customer contract during the year ended January 31, 2022, which resulted in revisions to prior year reported amounts within the consolidated statements of cash flows with a decrease in net loss of $0.9 million and $1.1 million for the three and six months ended July 31, 2021, respectively, as well as an increase in the related changes in operating assets and liabilities associated with prepaid expenses and other current assets of $0.6 million for the six months ended July 31, 2021.

Sprinklr, Inc.

Reconciliation of Non-GAAP Measures

(in thousands)

(Unaudited)

Three Months Ended July 31,

Six Months Ended July 31,

2022

2021

2022

2021

Non-GAAP gross profit and non-GAAP gross margin:

GAAP gross profit

$

108,471

$

81,354

$

211,728

$

160,625

Stock-based compensation expense-related charges(1)

1,212

1,292

2,246

1,956

Non-GAAP gross profit

$

109,683

$

82,646

$

213,974

$

162,581

Gross margin

72

%

69

%

72

%

70

%

Non-GAAP gross margin

73

%

70

%

72

%

71

%

Non-GAAP operating loss:(2)

GAAP operating loss

$

(21,675

)

$

(28,409

)

$

(44,803

)

$

(38,906

)

Stock-based compensation expense-related charges(3)

16,615

17,818

29,319

26,724

Amortization of acquired intangible assets

133

82

265

165

Non-GAAP operating loss

$

(4,927

)

$

(10,509

)

$

(15,219

)

$

(12,017

)

Non-GAAP net loss and non-GAAP net loss per share:(2)

GAAP net loss:

$

(23,927

)

$

(32,351

)

$

(49,215

)

$

(46,842

)

Stock-based compensation expense-related charges(3)

16,615

17,818

29,319

26,724

Amortization of acquired intangible assets

133

82

265

165

Non-GAAP net loss attributable to Class A and Class B common stockholders

$

(7,179

)

$

(14,451

)

$

(19,631

)

$

(19,953

)

Weighted-average shares outstanding used in computing net loss per share attributable to Class A and Class B common stockholders - basic

258,785

167,590

257,860

133,479

Non-GAAP net loss per common share attributable to Class A and Class B common stockholders

$

(0.03

)

$

(0.09

)

$

(0.08

)

$

(0.15

)

Free cash flow:

Net cash provided by (used in) operating activities

$

2,974

$

(16,861

)

Purchase of property and equipment

(2,352

)

(3,862

)

Capitalized internal-use software

(5,016

)

(2,481

)

Free cash flow

(4,394

)

(23,204

)

Litigation settlement payments

12,000

Adjusted free cash flow

$

7,606

$

(23,204

)

(1) Includes employer payroll tax related to stock-based compensation expense for the three and six months ended July 31, 2022.

(2) Sprinklr identified immaterial corrections related to capitalization of costs to obtain customer contract during the year ended January 31, 2022, which resulted in revisions to prior year reported amounts within decreases to the respective GAAP measures of operating loss and net loss of $0.9 million and $1.1 million for the three and six months ended July 31, 2021, respectively.

(3) Includes $0.4 million and $0.6 million of employer payroll tax related to stock-based compensation expense for the three and six months ended July 31, 2022, respectively.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220908006066/en/

Contacts

Investor Relations:
ir@sprinklr.com

Media & Press:
Austin DeArman
PR@sprinklr.com