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Serious warning over ‘myGov’ email: ‘Don’t respond’

A composite image of a crowd of people walking on the street and a screenshot of the myGovID app.
myGov users have been warned about a scam email attempting to steal personal details. (Source: Getty/myGov)

Services Australia has issued a serious warning about the re-emergence of a scam email posing as myGov.

The fake email tells you to open a link to confirm your identity, but Services Australia has urged anyone who has received it to not open the link.

The scam email has screenshots of the myGovID app at the top in an attempt to look legitimate.

“This makes the email look real, but it’s fake,” Services Australia said.

“Don’t click any links or reply to the email.”

The email goes on to tell the recipient that myGov and the Government need them to verify their identity.


“It says you need to do this because of government rules,” Services Australia said.

“The scam email includes a link. It tells you this link is a secure form. It tells you to open this link and update your information.

“If you open the link, you’re taken to a fake myGov website. It asks you to sign in with your myGov details.”

The scammer goes on to ask the recipient for their name, date of birth, address and phone number.

In addition, it asks for credit card details like a card number, expiration date and three-digit security code.

“If you get an email like this, don’t open any links, download attachments or reply,” Services Australia said.

How to tell this is a scam email

myGov will never ask you to open a link in an email or SMS. It will never ask you to sign in through a link in an email.

You’ll only get links from myGov in a myGov Inbox message. You can only see these messages after you’ve securely signed in to your myGov account.

myGov will also never email you asking for your personal or credit card details.

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