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Samsung customers warn: 'Don't update your phone'

Samsung customers have warned others not to install their device's most recent update.

A composite image of the Samsung fold phone in a store and a group of people walking on the street.
Samsung users have been left frustrated after a new update left their phone unusable. (Source: Getty)

Thousands of Aussie Samsung users are warning others not to install the most recent update on their phone, claiming it renders the device useless.

Samsung users flocked to Facebook to complain about the issue after installing the update, with some reporting it caused their phone to crash and left them with a blank screen.

“Public service announcement: To all Samsung users, please do not update your phone. The most recent software update may cause your phone to just die,” one person shared on Facebook.

Another user said their phone was completely stuck on the logo screen and they were unable to even turn the device off.

“Well done Samsung on the latest update on mobile phones. My phone started an update, then stalled, then went to recovery screen automatically after trying to load for 30-40 minutes. Tried to recover in safe mode now all it does is say Samsung. Can’t turn off any thing [sic].”

Another user said it was not just phones that were being affected, but also the Samsung smart watches.

“My son in law bought his Samsung watch in Canada and now has moved back to Australia. Has just done the update on watch and it has stopped working,” the user wrote.

“It was the update that broke it. Samsung should fix it regardless of where it was purchased. $500 watch now unless. Unbelievable Samsung that you won’t help.”

A Samsung spokesperson told 7 News the issue appeared to only be affecting Aussies living in South Australia but that it was working to fix the issue.

“Samsung has received reports from customers of an issue when updating their phones,” the spokesperson said.

“At this time, these reports are from customers based in South Australia only. We are continuing to investigate this matter.”

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