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Qantas investigating app ‘privacy breach’

QANTAS LOSSES
Qantas is investigating an error with its mobile app. Picture: NCA NewsWire/Joel Carrett

National carrier Qantas is investigating issues with its mobile app which reportedly resulted in customers receiving other people’s details instead of their own.

Technology expert Trevor Long told Today an update to the app on Wednesday had led to the details of multiple other customers showing up, including boarding passes.

Mr Long said the issue would likely result in customers having to be reissued boarding passes, potentially causing chaos for people using a digital wallet.

In a statement to X, formerly Twitter, Qantas said it was “investigating reports of an issue impacting the Qantas app this morning”.

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“We will provide more information as soon as possible,”: the national airline added.

While likely to fixed quickly, the error raises the prospect of scammers using information from the boarding passes, which are valid for up to 24 hours.

Qantas has been contacted for comment.

More to come.