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Qantas customers demand 60 million frequent-flyer points

As far as customer complaints and compensations go, this might just be the height.

Two Qantas passengers, who had a heated argument with an airline staff member after they were allegedly refused access to a clothes locker, are now demanding 60 million frequent-flyer points as compensation, according to The Herald Sun.

The newspaper  reports that lawyer Peter Lustig and client Giuseppe De Simone were travelling from Sydney to Melbourne in 2006 when they were told they could not store their clothes in business class lockers because they were already full.

Photos: The best and worst of customer service


Mr Lusting and Mr De Simone were travelling in economy and argued the matter with a Qantas customer service manager who they allege acted "way over the top" and assaulted Mr De Simone.

The pair has filed a lawsuit against the airline in the Victorian Civil and Administrative Tribunal, demanding the airline compensate for its behaviour by giving them 60 million frequent-flyer points.

The men – both former frequent flyers with Qantas - claim the Qantas staff member threatened to have them forcibly removed from the plane with help from police if they didn’t disembark voluntarily.

Should the men be compensated by the airline? Scroll down to share your opinion

Mr Lustig says he was then marched out of the airport and charged with interfering with a crew member of an aircraft.

He was convicted but the conviction was quashed on appeal.

The duo is now seeking a written apology from the airline aside from the demand for frequent-flyer points.


















The Herald Sun reports that Qantas asked the tribunal to turn down the compensation claim, but their application has been dismissed in a decision published this week.

Terrible customer service stories get a lot of publicity, but what about when the customer is at fault? Check out some of the most outrageous customer complaints in our gallery below.


Gallery: The most ridiculous customer complaints