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Passports, voting and the census: All the changes coming to myGov

Aussies may soon be able to renew their passport, enrol to vote and even complete the census using myGov.

A composite image of people on a busy street in Melbourne and the myGov app as it appears on a smart phone.
Some big changes will be coming for myGov. (Source: Getty/myGov)

Some big changes will be coming to the myGov website and app after the government completed a review into the digital platform.

The Albanes government commissioned the myGov audit after the May 2022 election. Recommendations have now been made to make myGov Aussies’ one-stop shop for government services.

Minister for Government Services Bill Shorten said Australians expected government services to be state-of-the-art, secure and easy to use.

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“myGov is critical digital infrastructure – more people rely on myGov than commute to work on public transport each day. Like public transport, it gets people where they need to be,” Shorten said.

“The expert panel has recommended investment to make myGov a digital asset for all Australians, from renewing passports, enrolling to vote or even completing the census.

“There’s much more we can do to discover myGov’s full potential. We can deliver services, from multiple layers of government, in a way that works for citizens and their individual circumstances.”

Shorten said, along with adding features to the service, the government was aiming to make the platform simpler, easier and more secure.

“This has never been more important, with cyber incidents continuing to disrupt the lives of Australians,” the minister said.

“Our government is committed to putting people at the centre of government services and we’ll consider the recommendations carefully. Investing in government services is investing in our citizens and our future economy. Australians can rest assured that every element of myGov will operate under the framework of choice, control and transparency.”

myGov User Audit chair David Thodey said Australians were conducting up to 1.4 million sessions in myGov each day – more than triple what it was three years ago.

“Future development of myGov needs to have a user focus – it must be easy to use, secure, leave no one behind and deliver smart, tailored services that meet people’s needs,” Thodey said.

“The panel’s vision for myGov will take commitment, collaboration and discipline across government.”

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