Optus customers on Thursday reported seeing other people’s details after logging into their account online.
Complaints surfaced on Optus’ social media pages that customers saw a person named ‘Vladimir’ after logging into their telco account, in place of their own name and details.
“Massive breach of privacy issue currently happening – when trying to log into My Account, am presented with another customer account information – account number, mobile number, name etc,” said customer Daniel Grellelis.
Another customer, Sharon Blance, reported seeing a man named ‘David Lewis’ appear when logging into her Optus account.
“After entering my personal details including my email address and birthdate into the MyOptus browser login to set up my account, I find myself taken to someone else’s MyOptus account. In other words, I’m logged in but it says Hello David!”
An Optus spokesperson told Yahoo Finance that it was aware of customers seeing information that doesn’t belong to them.
“As a precaution, Optus temporarily disabled the Optus My Account website for a period of time,” she said.
“The Optus My Account website is now operational and Optus is working with our third party vendors to identify the cause of yesterday’s issue.”
The spokesperson apologised on behalf of the telco and said the company would contact “any customer who may have been impacted”.
The incident comes after reports surfaced this week of scammers sending emails from faked Optus addresses to lure unsuspecting Australians into clicking on malicious hyperlinks.
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