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‘On its way’: DHL customers warned about shipping email

Paris, France - April 21, 2016: Courier enters DHL yellow delivery van after delivering the on time delivering package parcel
DHL customers have been warned to watch out for a scam email that is seeking to steal personal information (Source: Getty) (AdrianHancu via Getty Images)

Recipients of an email with the subject, ‘Your shipment is on its way’ purporting to be from ‘DHL Customer Care’, are strongly advised to not click on links asking them to retrieve a parcel.

The email is likely to be a phishing attempt by cybercriminals aiming to steal credentials and potentially install malware on your network, MailGuard has warned.

“The email has been sent from a compromised account, belonging to an employee of a hotel business, with the sender’s name displayed as ‘DHL Customer Care’ – the first giveaway of its inauthenticity,” MailGuard said.

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The email uses the signature DHL brand colour as the background to the body of the email and advises the victim that their parcel had attempted to be delivered by a courier.

Users are then asked to confirm if they were expecting a package, by clicking on an enclosed attachment.

Here’s what the email looks like.

A copy of the fraudulent DHL email.
The email contains no DHL branding and is riddled with spelling and grammar mistakes (Source: MailGuard)

The email is riddled with grammatical errors, along with a lack of DHL branding, a clear red flag that the email is not legitimate.

After clicking on the attachment, victims are requested to enter their email address and corresponding password on a phishing page in order to view the documents.

A screenshot of the phishing page that attempts to steal the victims details.
This phishing page attempts to steal a victims personal information (Source: MailGuard)

On this page, the scammers use a background image displaying DHL courier vans, as well as copying the branding and logo of the company. The domain address does not belong to DHL, MailGuard said.

“Well-known companies such as Australia Post, FedEx and DHL are popular targets for scammers to impersonate because they are trusted names with large customer bases,” MailGuard said.

“Users are encouraged to remain vigilant as cybercriminals target those awaiting parcel deliveries. If you are not expecting a package, please do not open any unfamiliar links.”

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