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NAB ‘security threat’ deemed a hoax

Lucy Dean
·2-min read
A National Australia Bank (NAB) sign adorns a branch of the bank in Melbourne on May 2, 2019, as the NAB revealed that in the last six months it had put aside 368 million US dollars for "customer-related remediation costs," bringing the total provisions to 770 million. - Australia's big banks -- once among the most profitable in the world -- are being forced to amass war chests worth billions of dollars to reimburse customers for years of dodgy fees. (Photo by William WEST / AFP) (Photo by WILLIAM WEST/AFP via Getty Images)
(Photo by WILLIAM WEST/AFP via Getty Images)

NAB closed all branches temporarily on Wednesday due to a security threat but has now deemed the threat a hoax.

“Unfortunately we have had to close our branches temporarily due to a physical security threat,” the major bank said in a statement on Twitter at around 1:30pm.

“As always the safety and security of our customers and colleagues is our priority.

“We are working closely with police and will provide an update as soon as we can.”

Commercial offices which are co-located with branches have also been shut, and ATMs located within branches have also been taken offline.

NAB has 9 million customers and 859 branches and business banking centres across the country.

Update: NAB ‘progressively sweeping’ branches

In an update at 3:35pm, NAB revealed it was “progressively sweeping” its branches, business banking centres and commercial offices to ensure they are safe.

“As they are deemed safe, we will advise our colleagues located in each of these they can return and locations will be progressively reopened to customers.”

Online services and phone banking remain online.

Update: ‘The threat is not credible’

In an update at 6:50pm, NAB said advice from state and federal police was that the threat was “not credible” and deemed a hoax.

It is now safe to return to all NAB location as of Thursday morning.

“Over the course of today we have been working with authorities to assess the physical threat made against NAB branches, which resulted in the evacuation of our branches, business banking centres, as well as commercial sites where branches and business banking centres are co-located,” it said.

“We understand that this caused inconvenience to our customers and colleagues, however their safety and security is our absolute priority and that is why we took the action we did. We did so with the information that we had at the time.”

More to come.

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