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Millions of Good Guys customers impacted by data breach

The Good Guys has confirmed some of its customers’ data has been exposed in a third-party attack.

The Good Guys
The Good Guys has revealed some of its customers’ personal data has been compromised in a third-party cyber attack. (Source: Reuters)

Aussies have been hit with yet another cyberattack and this time its customers of Aussie electronics retailer The Good Guys who have been affected.

The Good Guys revealed that third-party company Pegasus Group Australia - now known as My Rewards - was compromised. The company was previously responsible for running the retailer's “Concierge” member rewards service.

The Good Guys said it just became aware of the breach, which was believed to have occurred back in August 2021.

“The Good Guys is extremely disappointed that My Rewards, a former services provider, has experienced this breach and we apologise for any concern that this may cause,” the retailer said.

My Rewards collected the contact details of members, including names, addresses, phone numbers and email addresses. However, The Good Guys said no personal-identity documents or financial information such as driver’s licences, passports or credit card data was involved in the breach.

The Good Guys has contacted all impacted customers, including 325,000 members who set up a My Rewards account, and another 1.5 million members who may have had their details impacted.

Aussies told to be on alert

Security-awareness company KnowBe4 is urging impacted Aussies to be on alert for scams.

“While the information that was stolen does not contain payment records, any information social engineers have about potential victims can be very useful to them and a significant threat to those they may target,” KnowBe4 security-awareness advocate Jacqueline Jayne said.

For instance, Jayne said scammers could use the information to create a “very convincing phishing email” to try to steal money or gather more personal information.

“Victims of this data loss should be very cautious when it comes to future communications and they should pay close attention to any links in messages or requests for more information,” Jayne said.

KnowBe4 also urged customers to change their passwords as soon as possible and look out for any suspicious activity.

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