Opus Research Analysts Share Insights on How to Navigate the Latest Workforce Dynamics
Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the kickoff of two webinar series that focus on the future of work and the results of the latest Verint Experience Index™ (VXI) retail report.
How to Harness Key Future of Work Trends
Verint and Opus Research Webinar Series
Join this 3-part series of virtual panel discussions in March and April where Opus analysts and Verint experts share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.
March 11, 1 p.m.
In the first webinar, the panel will discuss the top workforce trends including: the growth of bots in the workplace; the increase in modalities that is causing data, functional and channel silos; and demand for real-time answers. Attendees can learn how to respond to these trends and prepare for the challenges they present.
Opus Research Moderators:
Dan Miller, lead analyst and founder
Derek Top, senior analyst and research director
Tracy Malingo, global vice president and general manager, intelligent self-service
Heather Richards, vice president, product strategy, knowledge management
Dave Singer, vice president, GTM strategy, workforce engagement
Jen Snell, vice president, product strategy and marketing, intelligent self-service
VXI Retail 2020 Webinar Series
Join Verint experts as they break down the results of the latest Verint Experience Index™ (VXI) Retail report, based on a benchmark survey of consumer satisfaction with leading retailers and includes CSAT and NPS rankings. Consumers were surveyed in late November and early December 2020, with COVID-19 social-distancing guidelines in place and in the thick of the holiday shopping season. Verint’s Eric Head, vice president, experience leadership, Karly Szczepkowski, research analyst, and Ellen Schwartze, XM marketing programs manager will lead the discussions.
March 11, 1 p.m. ET
The 2020 Retail Customer Purchase Journey
Even in a pandemic, 46% of customers who made a purchase started in a store. And curbside pickup—which didn’t exist in 2019—beat out Buy Online, Pick Up In-Store (BOPIS) in fulfillment popularity. Learn how consumer behaviors have changed due to the pandemic including the growth of digital and its implications.
March 18, 1 p.m. ET
How Communication and Support Saved Retailers in 2020
In times of near-constant change, clear communication and competent support are still the foundation to instill trust in brands. While digital self-service can save millions of dollars, the human element in the contact center can’t be automated. Join the Verint panel of experts as they explore the differences in what customers want in digital versus support channels—and how businesses can benefit by understanding the nuance.
March 25, 1 p.m. ET
What’s Next? Retail CX Recommendations for 2021
New fulfillment methods such as curbside pickup, and a new wave of young, Gen-Z shoppers are changing the retail roadmap. Learn how Verint’s latest data can guide 2021 CX priorities—from quick website fixes to long-term vision for brands.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at Verint.com.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10Q for the quarter ended October 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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