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Huge change for Kmart, Target customers

The new company policy will see the major retail stores, which are both owned by parent company Wesfarmers, enforcing the ‘change of mind’ rule from August 1.

Kmart customers will need to keep their receipts if they want to return an item after changing their mind. Picture: NCA NewsWire / Dean Martin

A Kmart and Target spokeswoman told NewsWire customers will be able to prove their purchase through a number of ways in the circumstances they’ve lost their original receipt.

“In line with most major retailers in Australia, Kmart and Target will be enforcing its returns policy and requiring proof of purchase for ‘change of mind’ returns,” the spokeswoman said.

“Proof of purchase can include physical and digital receipts through the Kmart and Target App, bank statements and online order invoices.


“We are communicating this change extensively across multiple customer touchpoints to ensure our customers are well-informed ahead of this change coming into effect.”

Generic Target
Target is also implementing the change of policy. Picture: NCA NewsWire / Dan Peled

It’s a stark change to what customers have been used to in the past, with those hoping for a refund only having to show proof of identity to get their cash back.

“Previously, stores were able to give customers a change of mind refund without a receipt if proof of identity was provided,” Kmart said in a memo that was shared in an app for workers, 7 News reported.

“However, this option is being removed and customers will require a receipt.

“From next week a poster will be displayed in stores. However, please remind customers to retain their receipts.”

However, the new rule doesn’t include refunds for any faulty product returns, which will continue to be reiumbursed without a receipt.