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Global Customer Experience Management (CXM) Market to Experience Massive Growth, Surpassing $22.6 Billion by 2027 - Key Players Include OpenText, Clarabridge, and IBM Among Others - ResearchAndMarkets.com

·5-min read

The "Customer Experience Management Market, By Analytical Tools (Text analytics, Speech Analytics), Touchpoint (Stores/ branches, Web Services, Call Centers), End-User (Retail, BFSI, Healthcare) and Geography - Global Forecast to 2026" report has been added to ResearchAndMarkets.com's offering.

The Global Customer Experience Management Market is projected to reach USD 22.65 billion by 2027, from USD 8.5 billion in 2020, growing at a CAGR of 15.03% during 2021-2027.

The Customer Experience Management Market research report provides an in-depth overview of the industry including market segmentation by Analytical Tools, By Touch Point, by End User, and geography.

Analysis of the global market with special focus on high growth application in each vertical and fast-growing application market segments. It includes detailed competitive landscape with identification of the key players with respect to each type of market, in-depth market share analysis with individual revenue, market shares, and top players rankings.

Impact analysis of the market dynamics with factors currently driving and restraining the growth of the market, along with their impact in the short, medium, and long-term landscapes. Competitive intelligence from the company profiles, key player strategies, game-changing developments such as product launches and acquisitions.

The objective of this study is to identify the market opportunities and estimate market size by segments and countries for last few years and to forecast the values to the next five years. The report incorporates both the qualitative and quantitative aspects of the industry with respect to each of the regions and countries involved in the study.

The report also covers qualitative analysis on the market, by incorporating complete pricing and cost analysis of components & products, Porter's analysis and PEST (Political, Economic, Social & Technological factor) analysis of the market. The report also profiles all major companies active in this field.

Market Scope and Market Size

Players, stakeholders, and other participants in the global Customer Experience Management Market will be able to gain a strong position as this report will surely benefit their marketing strategies. The market analysis focuses on revenue and forecast by region/countries and by application in terms of revenue and forecast for the period 2015-2026.

The research covers the current and historic Customer Experience Management Market size and its growth trend with company outline of Key players/manufacturers OpenText, Clarabridge, NICE Systems, IBM, Adobe Systems, Verint Systems, Tech Mahindra, Avaya Inc., Genesys, Oracle Corporation, and SAP SE among others.

Report further studies the market development status and future and Customer Experience Management Market trend across the world. Also, it splits Customer Experience Management Market Segmentation by Analytical Tools, By Touch Point, by End User, and Geography to deep dive research and reveals market profile and prospects.

Key Topics Covered

1. EXECUTIVE SUMMARY

2. INTRODUCTION

2.1. Key Takeaways

2.2. Report Description

2.3. Market Scope & Definition

2.4. Stakeholders

2.5. Research Methodology

2.5.1. Market Size

2.5.2. Key Data Points From Primary Sources

2.5.3. Key Data Points From Secondary Sources

2.5.4. List Of Primary Sources

2.5.5. List Of Secondary Sources

3. MARKET OVERVIEW

3.1. Industry Segmentation

3.2. Market Trends Analysis

3.3. Major Funding & Investments

3.4. Market Dynamics

3.4.1. Drivers

3.4.2. Restraints

3.4.3. Opportunities

3.5. Value Chain Analysis

3.6. Pricing Analysis

4. IMPACT OF COVID-19 ON CUSTOMER EXPERIENCE MANAGEMENT MARKET

4.1. Impact of Covid-19 on Customer Experience Management Market by Analytical Tool

4.2. Impact of Covid-19 on Customer Experience Management Market by Touchpoint

4.3. Impact of Covid-19 on Customer Experience Management Market by End User

5. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ANALYTICAL TOOL

5.1. Introduction

5.2. Enterprise feedback management (EFM) software

5.3. Speech analytics

5.4. Text analytics

5.5. Web analytics & content management

5.6. Other analytics

6. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCHPOINT

6.1. Introduction

6.2. Stores/ branches

6.3. Web Services

6.4. Call Centers

6.5. Mobile

6.6. Social Media Platform

6.7. Email

6.8. Others

7. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY END USER

7.1. Introduction

7.2. Retail

7.3. BFSI

7.4. Healthcare

7.5. IT & Telecom

7.6. Manufacturing

7.7. Government, Energy & utilities

7.8. Others

8. CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY

8.1. North America

8.1.1. U.S.

8.1.2. Canada

8.2. Europe

8.2.1. Germany

8.2.2. U.K.

8.2.3. France

8.2.4. Rest of Europe

8.3. Asia Pacific

8.3.1. China

8.3.2. Japan

8.3.3. India

8.3.4. Rest Of Asia Pacific

8.4. Rest of the World

8.4.1. Middle East

8.4.2. Africa

9. COMPETITIVE ANALYSIS

9.1. Introduction

9.2. Top Companies Ranking

9.3. Market Share Analysis

9.4. Recent Developments

9.4.1. New Product Launch

9.4.2. Mergers & Acquisitions

9.4.3. Collaborations, Partnerships & Agreements

9.4.4. Rewards & Recognition

10. COMPANY PROFILES

10.1. OpenText

10.2. Clarabridge

10.3. IBM

10.4. Adobe Systems

10.5. Verint Systems

10.6. Tech Mahindra

10.7. Avaya Inc.

10.8. Genesys

10.9. Oracle Corporation

10.10. SAP SE

For more information about this report visit https://www.researchandmarkets.com/r/4rkxs2

View source version on businesswire.com: https://www.businesswire.com/news/home/20210309005488/en/

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