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Diversified Maintenance Increases Customer Retention Rate to a Staggering 98 Percent in 2020-21

·1-min read

The Company’s Client Relations Team Tends to Existing Customers for Building Loyalty and Customer Lifetime Value

BIRMINGHAM, Ala., November 29, 2021--(BUSINESS WIRE)--Diversified Maintenance, a leading provider of facilities maintenance services, announced that this year’s customer retention for their Commercial & Industrial division has grown to an exceptionally high rate of 98 percent. The Company’s Client Relations Team, which has also maintained a strong customer retention rate of 96.5 percent during 2018-19, believes that their success lies in implementing practical and measurable ways to deliver customer experience amidst the pandemic.

The Company’s present achievement is part of its ongoing commitment to establish longstanding customer relationships through custom programs and services, effective communications, enhanced employee engagement, analytics, and the use of technology to deliver services through innovation.

"We are proud of our accomplishment in retaining a loyal customer base, but also in consistently enhancing service quality and boosting the Company’s customer lifetime value. As vital as it is for our business development team to expand our reach to new customers, it is equally important for us to sustain growth and retain our customers in various industries. We will continue to dedicate our efforts and resources to develop best practices from the very beginning that foster loyalty, communication, position engagement, and growth," said Steve Weiand, Vice President of Client Relations at Diversified Maintenance.

Diversified Maintenance has invested heavily in analytical technology to ensure that quality of services provided are measured quickly with actionable insights for ongoing improvement.

About Diversified Maintenance

Diversified Maintenance has been providing client-focused, quality maintenance solutions to facilities across the United States for over 45 years. For more information, visit www.diversifiedm.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20211129005720/en/

Contacts

Maheen Zaidi – VP, Marketing at mzaidi@diversifiedM.com

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