The Chans are thrilled that their side hustle while they were unemployed has turned into something huge. (Source: Supplied)
Jooli Chan had her second baby in 2020, and after her husband Jag was made redundant she fully expected to return to her digital marketing job after maternity leave. But as Covid hit, she also found herself without a job.
It would have been a scary time if not for the side hustle the Chans had been working on for years. The duo sold traditional Nepalese craft products at markets all over Victoria, and they’d got themselves quite a following.
“Jag’s hometown is in Nepal, and we wanted to show all the different crafts made there,” Chan told Yahoo Finance, explaining why they got started.
That focus changed after the 2015 earthquake that devastated the country.
“We went to Nepal a month after the earthquake, and after that, our primary goal was to help people there," the 44-year-old said
"There were some felt workshops left standing, and we decided to focus on felt products. Many of the women working there were depending on foreign aid, so selling to us was a way for them to rebuild their lives."
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Altruism plus design nous
Before the Melbourne resident was made redundant, Chan had designed a website, Tara Treasures, to sell to customers online.
“Tara is the Tibetan Goddess of compassion,” Chan said.
“We actually also named our daughter Tara, after the business.”
Weeks after the website was up and running lockdowns hit and, with no local markets operating, the Chans turned their focus to online sales.
Shortly after that, Jooli lost her job and it became their only source of income.
The Chans have been able to turn a fun hobby into a thriving, multi-million dollar business. (Source: Supplied)
“It was not easy with the two of us and two kids at home, one a new baby, but I’m a digital marketeer so I had lots of knowledge there and some understanding of social media,” she said.
“We grew the business with paid advertising and social media was the big turning point. Our Instagram became this big, engaged audience.”
Chan’s design nous went further than just the website though and she started thinking about products for their felt workshops to make, focusing on toys.
Finger puppets, toy food, playmats using the solar system, cot mobiles — anything her kids, Kieran, now 7, and Tara, now 5, were into, she designed into something the artisan felt makers in Nepal could create.
Licensing deals came knocking
The products started flying off the shelves, and by September 2020, the Chans rented their first warehouse.
Soon after, they were introduced to a licensing company and were asked to bring classic children’s books to life with their felt toys.
“We have been lucky enough to create a May Gibbs collection. In June we will launch Julia Donaldson’s ‘The Gruffalo’, and we are the first business to obtain the license for ‘Wombat Stew’ from Scholastic Australia,” Chan said.
They also made the decision to get Fairtrade Certified, opening up all their practices for scrutiny and becoming Australia’s first children’s brand to get the tick of approval.
“Anyone can say their products are ‘ethically made’ but what does that even mean?” Chan said.
“How do you know that your factory doesn’t have sweatshops as subcontractors?
"We spent almost two years registering our business with Fairtrade. The women in Nepal who work for us are paid award wages and all the factories they work in are currently in the process of becoming Fairtrade certified as well.”
Five years of hard work paid off
Since transitioning from a market-based business to an online model in 2020, Tara Treasures has boomed, with a total revenue of $13 million.
The revenue for the 2024/25 financial year alone will reach $5.5 million, a 72 per cent increase year-on-year, and the business has expanded to include 800 retailers worldwide, with 30 per cent of its sales from the US.
“I am the CEO so I’m across all the different parts of the business and my husband is on the finance and production side,” Chan said.
“There have been so many big learnings along the way but for me, following my heart has been a big one. Earnings are a part of the equation but you have to see purpose in what you do. You create your business from the heart.”
These toys now pull in millions of dollars a year for the Chans. (Source: Supplied)
The future for Tara Treasures
The Chans are proud of a lot of things they have done, and rightly so.
They now employ 350 artisans in Nepal across five production facilities and have a team of 17 in Australia.
Their products are used as teaching aids in schools and early learning centres throughout Australia, and they’ve even got their children involved in the business, helping design things they want to play with.
“I’m very proud of the finger puppets I designed because they were so well received and really put us out there,” Chan said.
“Next we are collaborating with Zoos Victoria on a range of puppets of endangered animals, and I hope to tie up with more education-centric suppliers in future.”
On balance, it means that being made redundant was the best thing that could have happened to both Jooli and Jag.
“I’d never go back to corporate now,” she said. “Redundancy really opened more windows.”