As part of an Australian Government pilot program, Commonwealth Bank is assessing the ethical adoption and use of Artificial Intelligence (AI).
CBA is sharing its insights into how it has employed AI within its own business to help promote the uptake around the country.
Jermyn believed it was a good opportunity to share general learnings and experiences about AI, as well as identify opportunities for potential future industry improvements.
“CBA regularly uses AI to deliver features and experiences that are highly personalised, easy-to-use and add value for customers during every interaction,” Jermyn said.
“It was incredibly valuable collaborating with the Government and other businesses on testing Australia’s national AI ethics principles in various situations.”
CBA is one of six organisations that has been working with the Government since 2019 to better drive the adoption of ethical and responsible AI in Australia.
“Given the importance we place on using AI technology and the investment we’ve made into AI systems, participating and contributing to the government pilot was an easy decision for us,” Jermyn said.
“We see the government’s AI ethics framework as being essential when developing complex AI systems to help ensure AI is being used responsibly to improve financial wellbeing of customers and communities.”