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Coles responds after furious shopper rages over 2 cent charge on her receipt

The supermarket said this appears to be an isolated incident and was not "standard process".

Coles has responded after a customer vented about an odd-looking charge on her shopping receipt. Amy wanted to pay both cash and card during a recent shop at her local supermarket and she was told that was perfectly fine.

She handed over $100 in physical money for the $126.98 bill and was ready to tap her card for the remaining $26.98. But she was surprised when she saw the actual number that flashed on the machine.

Amy noticed that there was $27 left to pay, meaning 2 cents had been added to her bill.

Coles shopper Amy next to shopper at Coles supermarket
Coles shopper Amy wanted to know why she had to pay an extra 2 cents on her groceries. (Source: TikTok/Getty)

Do you have a story? Email stew.perrie@yahooinc.com

“I’ve never really paid attention before but does that always happen? Are we rounding on EFTPOS transactions now,” she asked.

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“I know it’s two cents but all of the two cents add up over time.”

Sure enough, her receipt had a "rounding" charge at the bottom to the tune of 2 cents.

She posted a video on social media asking others if they had seen this before and whether they believed it was acceptable to have card payments rounded up.

Comments flooded in thick and fast and some said Amy was stressing over just a few cents, but others agreed it added up if it happened every day.

Coles told Yahoo Finance this appears to be an "isolated incident" and was "certainly not standard process".

The supermarket doesn't round up on EFTPOS transactions and Yahoo Finance understands the cashier input the incorrect amount when accepting the card and cash.

Amy even called Coles' customer service team to see if the supermarket was now doing a rounding up or down on all purchases, however, she was also told this was an isolated incident.

“I feel a little better that this isn't a normal thing and just hope that others are now aware and confident enough to challenge EFTPOS rounding also,” she said.

While Amy's case was an accident on the part of the cashier, shoppers at supermarkets have recently spoken out after checking their receipts.

An Aldi customer recently noticed a mysterious charge of just over $20 was added to her shopping. All it said was "groceries" and the charge added 10 per cent to her final bill.

When approached by Yahoo Finance, Aldi chose not to comment on the odd charge, but spokespeople have previously said that any customers with queries about prices can contact Aldi directly via their help centre.

Christine Seib, editor-in-chief at Canstar Blue, said while shoppers may choose to decline receipts to save paper or avoid having a “pocket full of them”, it’s important to accept and check the docket or consider going to a self-serve checkout.

“About a third of shoppers already choose to check out their own groceries, according to Canstar Blue’s latest research,” Seib told Yahoo Finance.

“Self-service lets you see and assess the cost of each item and remove it or query the cost before it goes in your shopping bag. If you’re not already doing so, it could be worth considering if being incorrectly charged is a concern. Likewise, if you buy your groceries online, your receipt will be stored in your online account for review at any time.”

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