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Coles launches 'unlimited' home delivery subscription service

Coles Online has launched an “unlimited” home delivery service for customers who pay a monthly subscription.

The announcement, made by Coles on Tuesday, means people can pay a flat monthly fee for its home delivery subscription service, Delivery Plus.

The supermarket is offering customers a one-month free trial of the service.

How much will Coles Delivery Plus delivery cost?

Coles Online general manager Karen Donaldson said “on average” the cost of a Coles Home Delivery currently is $10, but it depends “on location, time of day and length of delivery window chosen”.

“Delivery Plus will allow customers who regularly shop online to save hundreds of dollars a year and help them manage their family budget by knowing exactly how much they will pay on Coles Online delivery each month,” Ms Donaldson said.

A Coles delivery driver arrives at a woman's home as she waves to him.
Coles customers can choose between a mid-week or all week service which can be paid via a monthly subscription. Source: Supplied

There are two plans which will be made available.

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The Any Day Saver, which is $19 a month, offers unlimited deliveries all week.

The cheaper option, the Mid-Week Saver, is $14 a month.

However, this service only allows for deliveries on Tuesdays, Wednesdays and Thursdays.

Is there a minimum spend on groceries for Coles Delivery Plus?

People will need to spend more than $100 in a single transaction.

This is for both plans.

Shoppers will also have to choose an available delivery day included in their plan.

A shopper is seen carrying bags at a Coles Sydney CBD store, Sydney.
It's estimated the new service will save regular Coles online customers hundreds of dollars. Source: AAP (file pic)

Can the Coles Delivery subscription be cancelled?

Customers can cancel auto-renewal of their subscription to the service at any time they wish.

They will still receive the benefits until the end of their subscription period.

A Coles delivery van is seen in Sydney.
Coles deliveries currently cost about $10 each but it differs depending on time of day and location. Source: AAP (file pic)

How much money will Coles Delivery Plus subscribers save?

It’s estimated Coles shoppers could save hundreds using Delivery Plus.

Coles said a shopper who spends $150 a week and chose a three-hour delivery window, would spend $11 in delivery fees for each time.

That would equate to $572 in delivery fees annually, where as the Any-Day Saver would cost $228, a potential saving of $344 a year.

Do Aldi and Woolworths do home delivery?

Woolworths has a similar subscription delivery service.

It offers an annual subscription service as part of its Delivery Unlimited which it launched in September. It’s for all orders over $100.

To do it annually, customers pay $119 for Tuesday to Thursday deliveries and $169 for the the entire week.

The supermarket estimates anyone using its midweek delivery service will spend about $2.29 per delivery.

Shoppers walk past a Woolworths store in Sydney.
Woolworths also offers a delivery service with a subscription. Source: AAP (file pic)

Month-to-month subscriptions are also available with Woolworths.

Anyone after a delivery between Tuesday to Thursday can pay $15 while the entire week will cost $19 under the month-to-month offering.

Woolies also offers a 30-day free trial to all new subscribers and subscriptions can be cancelled at any time.

Aldi also has a home delivery service but does its through Airtasker which costs between $25 to $84 in NSW.

‘Hire more staff’: Debate about Coles self-serve checkouts

The announcement of the new delivery subscription services follows heated debates about self-serve checkouts.

A debate fired up on Facebook recently after a long queue of Coles shoppers in WA were pictured lining up for self-serve checkouts.

The photo was captured inside the Southlands Boulevarde shopping mall in Willetton, a southern suburb of Perth, and left many people agreeing the sight was becoming increasingly more common in major retailers.

A queue forms at Coles self-serve checkouts at Southlands Boulevarde shopping mall in Willetton.
This image caused debate and anger online over the use of self-serve checkouts. Source: Facebook

“Stop relying on the self-serve checkouts, hire some staff,” the irritated shopper who shared the photo wrote.

She was proven not to be alone in her frustration as several other people agreed in comments to the post.

Coles looks at Amazon Pantry

The move comes as Yahoo Finance reports consumers look to subscription-based services.

In late October, Amazon announced its ‘Subscribe and Save’ program granting Amazon Pantry customers a 10 per cent discount and free delivery when they sign up to repeat deliveries on items they regularly purchase.

"Time and money are two of our most precious commodities and 'Subscribe and Save' gives Amazon customers a simple way to save on both. We are excited to bring Australian customers a program that is loved by customers around the world," Amazon Australia country manager Matt Furlong said.

Woman’s plea for Coles to give farmers a ‘fair go’

A woman took aim at Coles for not giving Australian-made produce a fair go, while farmers are doing it tough during the drought.

Kim McLoughlin was shopping for a can of corn kernels on Sunday and instinctively reached for the retailer’s home-branded product – the cheapest option with the attractive price of just 90 cents.

On closer inspection however, she noticed the kernels had been imported from Thailand, a discovery that left Ms McLoughlin dumbfounded given how many Australian growers were currently struggling in drought conditions.

“l thought ‘stuff this’ and started looking for something Australian grown,” she wrote on Facebook.

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