Commonwealth Bank customers have taken to social media to vent their frustrations after the CommBank app and Netbank website crashed early this afternoon.
Australia’s biggest bank was left scrambling as users complained about not being able to make transactions.
Tweeting at CBA’s @CommBank handle, one user said: “So [is] something wrong with the app now? My accounts have disappeared.”
“This is BS, trying to pay for lunch and this s**t happens once again,” said another.
“Sorry for the inconvenience, but yes it seems as though some customers may be having issues viewing cards and loans in Netbank and the CommBank app as well as completing payments at CommBank POS terminals. We’re looking into this as a priority and will keep you updated,” the bank tweeted in response.
According to Down Detector, which reports tech and service outages, users started experiencing issues from 11:30am AEST.
Most of the issues appear to be with Netbank.
But one Twitter user was unsatisfied with CBA’s response.
No not "some customers may be having issues".— Séan (Restez chez vous putain!) (@esseeeayeenn) July 6, 2020
Some customers - including me - actually are completely unable to view cards.
If you use the conditional tense it implies you don't believe what we are reporting.
Which is offensive.
Another user said the outage saw her charged twice for one transaction.
In a statement to Yahoo Finance, a spokesperson said the bank was aware that customers were experiencing difficulties using their credit or debit card as well as online and phone banking services.
“We are working to fix this as soon as possible,” the spokesperson said.
“Customers may be experiencing issues with:
Viewing accounts and statements for some home loan, credit card, transaction and savings accounts in the CommBank app and NetBank;
Payments with some CBA credit and debit cards;
Using Cardless Cash;
Making some transfers and payments in the CommBank app and NetBank.”
CommBank customers can check for status updates on the website here.
Make your money work with Yahoo Finance’s daily newsletter. Sign up here and stay on top of the latest money, property and economy news.