Bunnings, the red and green warehouse that wins over the appetites of sausage-sizzle loving Aussies every weekend, has also claimed the hearts of the nation.

Bunnings has knocked out some of the country's biggest brands to secure the top spot for offering the best customer service, according to the latest KPMG Customer Experience Excellence Report — which collects the views of more than 2,500 Aussie consumers.

"This acknowledgement is a testament to our incredible team and their ongoing commitment to providing customers with the best experience," Mike Schneider, Bunnings Managing Director, told Yahoo Finance.

"I want to thank them for their efforts in going the extra mile and bringing passion to what they do every day. Maintaining trust with our customers is something we work really hard at, and will remain our focus so we continue to earn the right to be chosen."

It's the first time the hardware giant has topped the table after placing fourth in 2021, the last time the survey was run.

10 top Australian businesses for customer service: Major banks and supermarkets snubbed

There wasn't a single supermarket or major bank on the list, with The Body Shop and Mecca coming in second and third respectively. Bendigo Bank was the only financial institution to make the top 10, which looks like this:

1. Bunnings

2. The Body Shop

3. Mecca

4. Specsavers

5. Chemist Warehouse

6. The Iconic

7. Bendigo Bank

8. Dan Murphy's

9. Apple

10. JB Hi-Fi

"The thing to read into here is that the retailers who are maintaining customers' confidence are the ones who are clearly building their customer and brand reputation in a situation where customers are looking to save a bit of money because of the cost-of-living issue," Stephen King, a professor of economics at Monash University, told Yahoo Finance.

Customers searching for a fair deal

King pointed out that the list has got quite a number of firms which are known for offering good deals to customers. "You've got Bunnings here, you've got Chemist Warehouse, you've got Specsavers, you've got Dan Murphy's," he said. "So these are businesses that have built a reputation around good value for customers, but also making sure that they provide good customer experience."

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KPMG said it shows that consumers are evaluating their relationship with leading brands and making new, economic value-based choices in a year marked by a challenging economic environment.