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Australia Mortgage Deferral Hangover Report 2020: More than 10 Million Australians have been, or Expect to be Impacted Financially by the COVID-19 Pandemic -

·2-min read

The "Australia's Mortgage Deferral Hangover, 2020 Report" has been added to's offering.

The Australia's Mortgage Deferral Hangover Report combines expert insight with the publisher's unique data on the impact of the COVID-19 pandemic to determine how many borrowers will be affected in Australia and for how long.

This report draws from a comprehensive consumer research conducted by the publisher in March, April, and May of 2020. As the COVID-19 global health pandemic unfolded, the publisher surveyed more than 12,000 Australian consumers in order to forecast the immediate impact on mortgage borrowers, and their lenders, over the next 12-24 months.

Some key findings from the report include:

  • One in four borrowers will be facing mortgage stress in the next 12 months, 7% higher than at the height of the Global Financial Crisis

  • More than 10 million Australians have been, or expect to be, impacted financially by the COVID-19 pandemic

  • Almost 300,000 more borrowers are likely to seek repayment deferrals in the next 12 months

  • Families and the over 55's will feel the impacts for the longest

Key Topics Covered:

Section 1: Market Context

  • Assessment of the impacts of COVID-19 on Australians

  • How will COVID-19 affect mortgage holders over the next 12 months?

Section 2: Mortgage Stress and Deferment

  • How has mortgage stress, over-payment intention changed over time?

  • Which banks mortgage customers are most likely to be stressed?

  • Is there going to demand for deferrals in the near future

  • By when do customers expect for their finances to go back to pre-outbreak levels?

Section 3: Competitor Impact

  • Can we see evidence of a flight to safety towards the Big 4?

Section 4: Review of Customer Satisfaction with Measures Taken by Banks to Help Manage the Impacts of COVID-19

  • Banks' ongoing response to the pandemic

  • How satisfied are customers with their banks' response so far?

  • Quantifying the long term benefit of exceeding customer expectation

Companies Mentioned

  • ANZ

  • CBA

  • NAB

  • Westpac

  • ING

  • American Express

For more information about this report visit

View source version on

Laura Wood, Senior Press Manager

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