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'Delete it': Warning issued over sophisticated 'AusPost' scam

Jessica Yun
·2-min read
(Source: Getty, AusPost)
(Source: Getty, AusPost)

Scamwatch has issued a warning to Australians about a fake text that appears to be from Australia Post that is actually an attempt to use steal users' personal and banking information.

The postal service said it was aware of fake text messages being circulated that told recipients of a "damaged parcel status report" and prompts users to "read and resolve" by clicking a link.

The text appears all the more deceptive because it uses the recipient's name.

(Source: AusPost)
(Source: AusPost)

"Once clicked, the link will lead to a fraudulent 'interactive parcel management system' which is designed to steal your personal and financial information," AusPost said on its website.

The user is then confronted with 'Suzy', a fake interactive chat bot that interacts with users to gain trust and convince them to hand over their personal and financial details.

(Source: AusPost)
(Source: AusPost)

But Scamwatch warned Australians to "watch out" for the clever phishing scam.

"Watch out for the latest text message scams impersonating Australia Post," it tweeted this week.

"If you receive one of these messages just delete it."

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The postal service said it would never email, call, or text you asking for personal information or payment.

What do I do if I've received this text?

Take a screenshot and forward it on to Australia Post at scams@auspost.com.au. Then: "delete it immediately".

And if you think you've been scammed or your identity has been compromised, call IDCARE at 1800 595 160.

Scams should also be reported to the Scamwatch website.

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