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ANZ flags more branch closures, totalling 48 this year

·2-min read
The exterior of an ANZ branch
ANZ has flagged it will close a further six bank branches as customers turn to digital banking services (Source: Getty)

ANZ Bank has said it will close a further six branches around the country as it focuses on delivering digital services.

The branches set to close are:

  • Ballarat East (VIC)

  • Osborne Park (WA)

  • Sydney Airport (NSW)

  • Loxton (SA)

  • Mareeba (QLD)

  • North Adelaide (SA)

An ANZ spokesperson told Yahoo Finance around 33 staff members will be affected by the move, but the bank said it is working to retain as many staff as possible.

“Of our employees that were working in a branch that closed last year, we were able to find new roles or redeployment opportunities for nearly all of them that wanted to stay with ANZ, including at remote locations,” the spokesperson said.

“These were some of our most experienced staff and we redeployed them to where our customers need them most.”

For employees that choose to leave the bank, ANZ said it provides access to unlimited career coaching and outplacement support as well as access to its career training fund.

“Where people face financial hardship after leaving ANZ, we will provide access to our Past Employee Care Fund to support them,” the spokesperson said.

The bank said 70 per cent of its customers last year preferred to use digital banking options.

“We continue to see a significant shift away from branches as customers increasingly choose to use online options and phones for their banking needs,” the spokesperson said.

“This has been one of the biggest changes across the industry and the broader economy in recent years as people go online for everyday things such as grocery shopping, doing their tax return or banking.”

The spokesperson said the bank has also been working to help other customers understand how to use the ANZ app.

“We notify customers and let them know about all the alternatives they have available, including specialist teams on the ground in their region that can help them,” the spokesperson said.

“Our dedicated customer team has proactively called thousands of elderly and vulnerable customers [to] help them navigate the ANZ App or phone banking.”

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