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Accenture Expands its Salesforce Capabilities with Acquisition of Incapsulate

NEW YORK, November 28, 2023--(BUSINESS WIRE)--Accenture (NYSE: ACN) has acquired Incapsulate, a leading digital transformation consulting firm that specializes in Salesforce solutions. Financial terms of the transaction were not disclosed.

This press release features multimedia. View the full release here:

Accenture has acquired Incapsulate, a leading digital transformation consulting firm that specializes in Salesforce solutions. (Photo: Business Wire)

Founded in 2008, Incapsulate designs and implements Salesforce solutions for organizations in the public sector and financial services industries. As a Salesforce Platinum Consulting partner, Incapsulate fortifies Accenture’s Salesforce capabilities, which focus on helping clients use data and AI-driven insights to transform how they connect with customers and meet their ever-evolving needs.


Headquartered in Washington, D.C., Incapsulate also has offices in Boston and Toronto, as well as in Ahmedabad and Hyderabad, India.​ Its team of more than 275 Salesforce practitioners and software engineers, who hold over 1,100 certifications, are joining the Accenture Salesforce Business Group within Accenture Technology.

"Incapsulate’s Salesforce capabilities, industry acumen and client-centric approach make them an ideal fit to complement our existing capabilities," said Emma McGuigan, senior managing director and Enterprise & Industries Technology lead at Accenture. "With Incapsulate onboard, we have strengthened our Salesforce services, particularly in the insurance and public sector industries, enhancing our ability to accelerate digital transformation and unlock business value for our clients."

"For 15 years, our clients have relied on us to deliver high-quality solutions that not only meet their technical requirements but, more importantly, their underlying business needs," said Ajay Batish, CEO, Incapsulate. "By joining forces with Accenture, we can further scale ​both ​our ​industry and ​Salesforce expertise and experience to support an even broader spectrum of clients, while offering new growth opportunities for our people.​ We are excited for this launchpad for innovation, service enhancement and boundless opportunities, propelling both our clients and our exceptional staff into an exciting future.​"

With more than 50,000 Salesforce-skilled professionals, Accenture drives some of the world’s largest, most transformational Salesforce projects. For more information on the Accenture and Salesforce relationship, visit

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

Forward-Looking Statements
Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as "may," "will," "should," "likely," "anticipates," "aspires," "expects," "intends," "plans," "projects," "believes," "estimates," "positioned," "outlook," "goal," "target" and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, risks that: the transaction might not achieve the anticipated benefits for Accenture; Accenture’s results of operations have been, and may in the future be, adversely affected by volatile, negative or uncertain economic and political conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; Accenture’s business depends on generating and maintaining client demand for the company’s services and solutions including through the adaptation and expansion of its services and solutions in response to ongoing changes in technology and offerings, and a significant reduction in such demand or an inability to respond to the evolving technological environment could materially affect the company’s results of operations; if Accenture is unable to match people and their skills with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; Accenture faces legal, reputational and financial risks from any failure to protect client and/or company data from security incidents or cyberattacks; the markets in which Accenture operates are highly competitive, and Accenture might not be able to compete effectively; Accenture’s ability to attract and retain business and employees may depend on its reputation in the marketplace; if Accenture does not successfully manage and develop its relationships with key ecosystem partners or fails to anticipate and establish new alliances in new technologies, the company’s results of operations could be adversely affected; Accenture’s profitability could materially suffer if the company is unable to obtain favorable pricing for its services and solutions, if the company is unable to remain competitive, if its cost-management strategies are unsuccessful or if it experiences delivery inefficiencies or fail to satisfy certain agreed-upon targets or specific service levels; changes in Accenture’s level of taxes, as well as audits, investigations and tax proceedings, or changes in tax laws or in their interpretation or enforcement, could have a material adverse effect on the company’s effective tax rate, results of operations, cash flows and financial condition; Accenture’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; changes to accounting standards or in the estimates and assumptions Accenture makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; as a result of Accenture’s geographically diverse operations and strategy to continue to grow in key markets around the world, the company is more susceptible to certain risks; if Accenture is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; Accenture might not be successful at acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses; Accenture’s business could be materially adversely affected if the company incurs legal liability; Accenture’s global operations expose the company to numerous and sometimes conflicting legal and regulatory requirements; Accenture’s work with government clients exposes the company to additional risks inherent in the government contracting environment; if Accenture is unable to protect or enforce its intellectual property rights or if Accenture’s services or solutions infringe upon the intellectual property rights of others or the company loses its ability to utilize the intellectual property of others, its business could be adversely affected; Accenture may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the "Risk Factors" heading in Accenture plc’s most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

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Hannah Unkefer
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